Call Centre Team Leader
3 weeks ago
**Call Centre Team Leader**
Our client have gone from strength to strength over the last 18 months and as such are looking for a Call Centre Team Leader to support and manage a team of 11 advisors.
**The role**
- To handle all escalated calls in a professional and courteous manner
- To identify development areas within the team
- To support Customer Service Advisors performance, i.e. 1-2-1’s, performance management.
- Seek to achieve and exceed individual, team and departmental targets
- Leading, managing and motivating the team
- To use call centre systems effectively and continuously monitored throughout the day to ensure targets are met
- To ensure that all Company procedures are followed
**Required Skills and Work Experience**:
- Previous call centre experience (preferably in an inbound environment)
- Proven people management experience
- Proven experience identifying individual development needs
- Proficient customer service experience
- Sound experience working towards individual, team and departmental targets
- Proven complaint handling experience
- Excellent telephone manner
- The ability to communicate effectively and have good interpersonal skills
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