Customer and Showroom Liaison

**Front of House - Waterloo Showroom**

**Location**:C.P. Hart Waterloo Showroom, SE1 7DR

Monday - Saturday (One day off during the week)

37.5 hours per week, 09:00am - 17:30pm

Permanent

C.P. Hart is the UK’s first-choice premium bathroom company, known by all for its market-leading service and standards.

**The Role**:

- Play host to all visitors to the Waterloo showroom.
- To ensure that all clients, without fail, are engaged and that they are signposted correctly to make sure their visit is inspiring
- To facilitate all customer enquiries including taking leads for the sales team when necessary
- To control all showroom and colleague communications
- To take responsibility for the showroom housekeeping
- To constantly monitor showroom displays and ensure they are always well presented
- To cover main reception duties when required
- To ensure completion and recording of the Showroom Customer Surveys
- To support the sales team while they are with clients
- To work alongside the management team on new projects related to customer service
- To undertake any other reasonable management request
- Adhere to “Customer Service Standards” process and principals

**Deliverables**:

- Good understanding of Microsoft softwares
- Impeccable time-keeping and organisation skills
- Ability to prioritise
- Presentable, approachable, and friendly
- Ability to use initiative

**Requirements**:

- Experience in a similar role for a long period of time
- English and Maths GCSE Level A-C
- Well-spoken and presented
- Energetic and ‘Can-Do’ attitude

**Benefits**:

- Up to 28 days Holiday + Public Holidays
- Health cash back plans and Private Medical Insurance cover
- Training & Qualifications
- Childcare Busy Bees Scheme
- Cycle to Work Scheme
- Social events such as the Christmas Party and team lunches
- Staff Discount
- One wellbeing day per year