Complaints Officer

4 weeks ago


Cambridge, United Kingdom Total Assist Healthcare Group Full time

Experienced complaints officer required for our client based in Cambridge.

The role is Hybrid working Monday to Friday 0830-1630 for a 3 month contract with a good opportunity to be extended.

We are looking for a band 7 member of staff to support the CPFT complaints service. Your key responsibilities would be to:
Support the drafting of complaints letters.

Management of the letters through the complaints process

Support the current complaints officer in the management

Key skills:

- Excellent written English and the ability to accurately interpret investigation packs and generate letters for complainants.
- Confident in using office 365.
- Understand how how to use system one and datix.
- Recognition of the sensitive and confidential nature of complaints.

Full job description available upon request.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months

**Salary**: £22.00-£26.00 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cambridge: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Cambridge

Reference ID: C&PFT



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