Complaints Officer
4 weeks ago
Experienced complaints officer required for our client based in Cambridge.
The role is Hybrid working Monday to Friday 0830-1630 for a 3 month contract with a good opportunity to be extended.
We are looking for a band 7 member of staff to support the CPFT complaints service. Your key responsibilities would be to:
Support the drafting of complaints letters.
Management of the letters through the complaints process
Support the current complaints officer in the management
Key skills:
- Excellent written English and the ability to accurately interpret investigation packs and generate letters for complainants.
- Confident in using office 365.
- Understand how how to use system one and datix.
- Recognition of the sensitive and confidential nature of complaints.
Full job description available upon request.
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months
**Salary**: £22.00-£26.00 per hour
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: Hybrid remote in Cambridge
Reference ID: C&PFT
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