Resident Liaison Officer
4 weeks ago
RLO-Cambridge_1711469549 Posted: 26/03/2024
- £27000 - £28000 per annum
- Cambridge, Cambridgeshire
- TEMPORARY
**Resident Liaison Officer**
**Retro fit project, 50 properties based in Cambridge**
**40 Weeks, site based only**
**£28,000 per annum**
**Project - Retro fit project, 50 properties based in Cambridge.**
**Timescale - 40 Weeks, site based only.**
**Experience - Retro fit within tenanted properties**
The resident liaison officer is responsible for working closely with the tenant to agree work schedules, to ensure that intrusive or disruptive repair works are completed quickly and efficiently in a way that is satisfactory for both our client and tenant. The post-holder will use the necessary customer-focused skills to negate the escalation of complaints, and ensure resulting actions are managed to achieve the desired outcome of our client and the tenant. The post-holder will support the repairs function in delivering an efficient and effective service for our customers while achieving value for money.
**Main duties and responsibilities**
- To work closely with the tenant to arrange work schedules that are satisfactory for both our client and the tenant.
- To ensure that operatives communicate in a timely and accurate manner about the progress of work, to enable the post-holder to communicate updates to the tenant.
- To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the customer directly to agree any changes.
- To write letters to residents affected by works in conjunction with supervisors/surveyors/managers and also the PR & Comms team if the numbers of recipients dictates.
- To review and refine working practices to improve customer satisfaction
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