Customer Service Trainer Skills Coach

6 months ago

Sheffield, United Kingdom SR Apprenticeships Full time

SR Apprenticeships is currently recruiting for a Skills Coach on a full-time basis (Mon - Fri.)

The primary task within this role is to support and educate learners working towards core Apprenticeship standard qualifications in their journey to a successful end point assessment.

**Key Responsibilities & Objectives**:

- Achieving minimum 88% end-point assessment, leading to a minimum 88% success rate on the Apprenticeship Standard
- Coach apprentices in business skills by guiding, supporting, providing accountability and encouragement
- Delivering Team Leader, Team Leader, Customer Service and Business Admin
- Visiting apprentices in the workplace, providing coaching and assessment
- Supporting apprentices remotely to provide coaching and assessment via virtual learning platform
- Establish positive working relationships with clients
- To facilitate the enhancement of work performance, self-directed learning and personal development
- Prepare, agree and review apprenticeship learning plans
- Challenge and develop apprentice’s skills and abilities to enable them to achieve the best performance results
- Tracking and reporting progress of planned learning to achieve end-point assessment
- Be quick to problem solve and produce solutions to any learning or development barriers to apprentice’s
- Providing observational and specific feedback, encouraging the apprentice to self-assess their performance and readiness for achievement
- Ensure best practices and be aware of Health and Safety; Safeguarding; Prevent and related acts.

**You will**:

- Be highly motivated, persuasive, persistent and patient
- Retail Management Experience
- Driving Licence
- Have the ability to provide effective feedback
- An excellent communicator
- Have good administrative skills, be flexible, adaptable and be able to cope under pressure
- A1 or equivalent qualification desirable but not essential
- Have 2 years of relevant industry experience
- Take part in regular CPD activities

**You will receive**:

- A competitive salary and full reimbursement of expenses
- Auto enrolment to pension plan following a successful probationary period

**The Benefits**
- 25 days holiday plus public and bank holidays
- Birthday day time off
- 3% pension contribution
- Health cashplan
- Employee discount
- Employee Assistance Helpline
- Employee Health and Wellbeing support
- Buy an additional 3 days annual leave
- Appreciation gifts
- Referral programme
- Work from home/hybrid working

**About Us**
- SR Apprenticeships deliver apprenticeships and professional qualifications nationwide.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey.
- Please be aware that all successful applicants will undergo a DBS and an online check at the job offer stage. We request proof of qualifications and the right to work in the UK.

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Assessing: 1 year (required)
- Tutoring: 1 year (required)
- industry: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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