Engagement & Delivery Officer

2 weeks ago

Manchester, United Kingdom Oldham Council Full time

**Manchester City Council**

***

**Working Hours**: 17.5 Hours per week

**Contract Type**: Part-Time, Temporary Job-Share until March 2025

**Closing Date**:18 March 2024

The Business & IP Centre (BIPC) supports start-up businesses and entrepreneurs to develop the insight, skills and confidence they need to start and grow successful businesses. This role will sit in the Info & Digital team and will help to deliver a portfolio of services which enable entrepreneurs and SMEs from all walks of life to utilise the BIPC collections and resources, to set up and run a successful business.
- The post will support the day-to-day delivery of core Business & IP Centre services, including the delivery of workshops, webinars and events, one-to-one clinics (both face-to-face and online), and responding to business information and intellectual property enquiries from customers.
- This post includes delivery of workshops across Greater Manchester as part of the Build A Business in GM Libraries project.
- The role holder will act as a member of a team and contribute to the delivery of neighbourhoods of choice through the provision of a comprehensive range of flexible, responsive and planned services for residents, businesses and visitors to the City of Manchester.
- The role holder will provide high quality, customer focused, flexible and timely operational support to improve the quality of the local environment, generating awareness of local services and engaging the community in activities.
- Plan and programme the work of the team and communicate effectively with team members to ensure that work priorities and service objectives are clearly understood.

**Key areas of responsibility**:

- To deliver workshops and one-to-ones and to provide guidance to entrepreneurs and SMEs about how to use the Business & IP Centre’s resources.
- To deliver practical intellectual Property support on Trade Marks, registered designs, copyright and patents to support businesses in protecting their business ideas and ensuring they are not infringing others’ IP rights.
- To supplement face-to-face activities with delivery of webinars and online one-to-one clinics.
- To contribute to the strategic and sustainable development of the Business& IP Centre by identifying new product/service ideas and funding opportunities and supporting promotional initiatives.
- To support delivery of activities in partner libraries across the Ask About Business network. This may involve upskilling frontline staff in partner libraries on the use of specialist business collections, and how to deliver a business information reference service to aspiring entrepreneurs, self-employed people or small business owners.

**Main tasks**
- To deliver frontline reference services in the BIPC to meet the agreed service standards.
- To deliver workshops online and in person in Manchester libraries and partner libraries in Greater Manchester
- To provide training and guidance to users of the Business & IP Centre on how to access and use business information, IP and other relevant resources.
- To make a major contribution towards the BIPC meeting its KPIs and, as part of this, ensuring a high % return rate (60%) of feedback forms.
- To contribute to the strategic and sustainable development of the Business& IP Centre by identifying new product/service ideas and funding opportunities and supporting promotional initiatives.
- To help identify case studies that represent diverse audience group to promote the programme to internal and external stakeholders.
- The successful applicant will also need to be able to work shifts as required by the business as follows: Regular Saturdays - 1 Saturday in a 4week rota between 9 - 5 in the library.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ - the grounding for how we must work together and treat one another:

- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and bu

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