Home Insurance Customer Consultant

4 weeks ago

Poole, United Kingdom Lloyds Banking Group Full time

End Date

Saturday 07 January 2023

Salary Range

£19,350 - £21,500

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

At Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosper...

And as a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.

We’re currently looking for caring people to join our contact centre teams supporting home insurance customers across our Lloyds Bank, Bank of Scotland and Halifax brands.

Once you're trained up you'll enjoy a hybrid role - split between home and office, so you’ll get the best of both worlds. You’ll be based out of one our Hubs - either Leeds or Bournemouth, so we ask that you are a commutable distance from either Hub.

**Job Description**:
At Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosper...

And as a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.

We’re currently looking for caring people to join our contact centre teams supporting home insurance customers across our Lloyds Bank, Bank of Scotland and Halifax brands.

Once you're trained up you'll enjoy a hybrid role - split between home and office, so you’ll get the best of both worlds. You’ll be based out of one our Hubs - either Leeds or Bournemouth, so we ask that you are a commutable distance from either Hub.

And beyond the satisfaction of helping people every day, a career with us brings many other rewards...

We'll give you an initial cash package of £22,193 comprising a full time equivalent basic salary of £21,339 and a Flex cash pot of £854. (If you have worked more than 12 weeks in role.)

And there's an annual bonus opportunity if you have worked more than 12 weeks in role).

We also have a number of free health and well-being offerings and generous maternity/paternity/adoption leave policies.

Everything is geared to suit your lifestyle, and we'll also be investing in your future.

So if you think you can deliver a service amazingly over the phone then this could be the opportunity you’re looking for...

What's involved?

You’ll be taking customer calls and doing your best to guide the person at the other end of the line through products and features to meet their needs.

You’ll take the care to understand what matters to them and if you don’t know the answer then you'll have access to plenty of colleagues that do...

From day one we'll teach you all about our products and processes and you'll learn to become more knowledgeable every day...

These are the things we're looking for:

- Crucially, you’re a people person - working with your team to provide an essential service to our customers.
- The empathy to put yourself in the customers' shoes and ask the probing questions needed figure out how we can best meet their need.
- The commitment to deliver on your promises and going above and beyond for people to ensure their policies needs are met.
- And you've the attention to detail and communication skills to produce written correspondence as required.

No need for any previous financial services experience - we’ll provide all the knowledge you'll need in a comprehensive training programme.

We'll just need you to commit to 35 hours a week on a three weekly rota basis covering our opening hours (Mon to Fri 8am-6pm and Sat 9am-1 pm).

And for the home-working element we'd ask for you to have a good broadband connection and a quiet place at home to work.

As a company we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if any reasonable adjustments are needed to our recruitment processes, and we'll try to accommodate them...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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