Customer Happiness Hero
4 weeks ago
Customer Care Specialist
**Duties**:
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Assist customers with account inquiries, product information, and issue resolution
- Maintain accurate customer records and update information as needed
- Stay up-to-date with product knowledge, industry trends, and market changes
**Requirements**:
- Previous experience in a customer service or call center role preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving and analytical abilities
- Ability to multitask and prioritize tasks effectively
- High school diploma or equivalent required; college degree preferred
Join our team as a Customer Care Specialist and be part of a dynamic organization that values customer satisfaction. As a Customer Care Specialist, you will play a crucial role in providing exceptional service to our valued customers. You will have the opportunity to analyze customer inquiries, assist with account inquiries, process orders, and collaborate with internal teams to ensure customer satisfaction. If you have excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service, we want to hear from you.
At our company, we offer competitive compensation packages, comprehensive benefits, and opportunities for career growth. Join us today and make a difference in the lives of our customers.
We also have several office dogs around the offices.
**Salary**: From £21,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Flexitime
- Referral programme
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bournemouth: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 21/08/2023
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