Customer Technical Authority

7 days ago

Newbury, United Kingdom Vodafone Full time

**Location**:Any UK Hub + Hybrid*
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Hours**:Full time 37.5 hours per week - Mon to Fri
- Hybrid_
- At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are._

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

**What you’ll do**
- Technical Champion for the nominated customer - representing the customer’s interests internally within Vodafone and supporting Sales and Service Management in customer delivery.
- Technical Consultant -Technical expert with detailed customer knowledge who understands the in-life services, solution and infrastructure involved in Vodafone’s delivery of services.
- Providing technical consultancy to internal Vodafone stakeholders and the customer in real or lapse-time.
- Technical consultant throughout the lifecycle of services by understanding the Customer’s and Vodafone’s business requirements,
- Work with the Customer and Service/Account Managers, providing technical in-life expertise to assist Sell discussions.
- Work with the Customer, their Stakeholder and Service/Account Managers to support the build phase of delivery, focusing on service on boarding and impacts to pre-existing

**Who you are**
- Previous experience in a 3rd Line Support function.
- Knowledge and experience of ITIL best practices.
- In-depth technical knowledge of Vodafone products and services.
- In-depth intimate knowledge of customer services.
- In-depth knowledge of BAU operational support teams within the business.
- Experience of supporting the customer’s in-life technical requirements into Vodafone while considering KPIs, SLAs**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

**Together we can**

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