Quality Assurance Team Manager
1 week ago
Pure are pleased to be working with a growing organisation who are looking for a experienced Team Managers to join their busy Quality Assurance team. You will be responsible the customer contact quality standards and procedures and providing monthly QualityControl highlighting any potential risks to clients.
**Key Responsibilities**:
- Supporting and motivate members of your team using performance management tools, personal objectives and KPI’s.
- Collaborate with operational managers to establish procedures and processes that will manage customer service standards at a level required by the business.
- Assess customer contacts in line with the Quality Assurance Programme.
- Maintain accurate and robust management information which can be easily shared and used to drive service improvements.
- Ensure you are kept abreast of regulatory, procedural and/or product changes that may impact a voice contact and have a bearing on the Quality Assurance Programme.
- Highlight any issues that arise which could impact our ability to operate within our regulatory guidelines and the Company’s internal procedures.
- To arrange and facilitate calibrations sessions with operational managers and assessors to check understanding and maintain consistency across all team members.
- To manage sensitive business and employee information appropriately and confidentially.
- To act with integrity, due care, skill, and diligence.
**Skills Required**:
- Team leader or Management experience a office team
- Excellent communication and influencing skills, both written and verbal
- Excellent planning and organisational skills
- Computer literate with good Excel, Word and PowerPoint skills are preferrable
- Ability to communicate at all levels
- Ability to motivate and influence people
Monday-Friday 9am-5:30pm on a hybrid/remote basis.
-
Quality Assurance Team Manager
5 days ago
Southend-on-Sea, United Kingdom ENS Recruitment Full timeYou will be an advocate for quality improvement and a champion of excellence from both a behavioural and service delivery perspective. You will have the benefit of a quality assurance platform to help drive efficiencies and improvements across the ContactCentre. You will identify their agents’ strengths and development areas through the completion of...
-
Quality Assurance Team Leader
7 days ago
Southend-on-Sea, United Kingdom MERJE Ltd Full time**Advertising Template** **Job Title** **Quality Assurance Team Leader** **Quality Assurance Team Leader** **£24,000-£28,000 + bonus** **Full time / permanent** **Monday-Friday 37.5 hours per week** **Southend** Do you have background working in quality assurance? Are you looking for a new venture within a growing business that can offer you...
-
Quality Assurance Manager
1 day ago
Southend-on-Sea, United Kingdom MERJE Ltd Full time**Advertising Template** **Job Title** **Quality Assurance Manager** **Quality Assurance Manager** **Up to £30,000 + annual bonus** **Full time / permanent** **Monday-Friday 9am-5:30pm (hybrid working available)** Do you have background working in quality assurance? Are you looking for a new venture working with a growing business that can offer you...
-
Quality Assurance Manager
7 days ago
Southend-on-Sea, United Kingdom Adore Recruitment Full time**Quality Assurance Team Manager** We are working with the top Insurance Specialists who have been looking after people’s holidays for over 20 years and covered over 27 million travellers There is a great opportunity available within this dynamic organisation, they are looking for a QA Team Manager, with the following experience. You will be...
-
Quality Assurance Assessor
7 days ago
Southend-on-Sea, United Kingdom Pure Resourcing Solutions Full timePure are pleased to be working with a growing organisation who are looking for a Quality Assurance Assessor to join their busy Quality Assurance team. To complete contact monitoring assessments in the Contact Centre across both Sales and Service Depts in accordance with the Quality Assurance Programme. You will be an advocate for performance quality and a...
-
Quality Assurance Assessor
7 days ago
Southend-on-Sea, United Kingdom Pure Resourcing Solutions Full timePure are pleased to be working with a growing organisation who are looking for a Quality Assurance Assessor to join their busy Quality Assurance team. To complete contact monitoring assessments in the Contact Centre across both Sales and Service Depts in accordance with the Quality Assurance Programme. You will be an advocate for performance quality and a...
-
Quality Assurance Assessor
1 week ago
Southend-on-Sea, United Kingdom ENS Recruitment Full timeExperienced Quality Assurance Assessor required for an insurance organisation based in Southend on Sea, Essex **Role Overview** As a Quality Assurance Assessor you will complete contact monitoring assessments in the Contact Centre across both Sales and Service Depts in accordance with the Quality Assurance Programme. You will be an advocate for...
-
Quality Assurance Assessor
7 days ago
Southend-on-Sea, United Kingdom Adore Recruitment Full time**Quality Assurance Assessor** We are working with the top Insurance Specialists who have been looking after people’s holidays for over 20 years and covered over 27 million travellers. There is a great opportunity available within this dynamic company, they are looking for a Qa Assessor, with the following experience. You will be responsible for the...
-
Quality Assurance Professional
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeWe are looking for a Quality Assurance Professional to join our team at CV-Library. As a Quality Assurance Professional, you will play a vital role in ensuring that our operations meet all regulatory standards and requirements.The estimated annual salary for this position is around £38,000 - £50,000, depending on your level of experience. In addition to...
-
Quality Assurance Team Leader Healthcare
6 days ago
Southend-on-Sea, United Kingdom ENS Recruitment Full timeENS Recruitment have been established for 30 years and specialise in the recruitment in the health and social care sector. We currently are recruiting for a Quality Assurance Supervisor to work in our Care & Support Division at our offices based in Westcliffon Sea, Essex. You will be working within a great team environment who take pride in what they do....
-
Quality Assurance Technician
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV Library Full timeQuality Assurance Technician - NDT Inspection RoleLocation: Southend & Harlow (50/50 split)We require a highly skilled Quality Assurance Technician to oversee NDT Inspection activities at our aerospace facility. The successful candidate will be responsible for ensuring the quality and integrity of aircraft components, adhering to industry standards and...
-
Quality Assurance Assessor
5 days ago
Southend-on-Sea, United Kingdom OnetoOne Personnel Full time**Quality Assurance Assessor - **Contact Centre** **£25,000 per annum + Yearly Performance Related Bonus** **Southend on Sea** Monday - Friday - 9am to 5.30pm - 37.5 hours per week (option for hybrid working after probation) We are looking for an experienced **Contact Centre Quality Assurance Assessor** who is passionate about customer experience and...
-
Contact Centre Quality Assurance Assessor
1 week ago
Southend-on-Sea, United Kingdom InsureandGo Full time**New Year, New Career?** **About Us** InsureandGo are travel insurance specialists and we pride ourselves with offering comprehensive travel insurance. We’ve been looking after people’s holidays for over 20 years and we’ve covered over 27 million travellers. **The Role** We are currently looking to recruit an experienced **Contact Centre**...
-
Quality Assurance Specialist
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom ZipRecruiter Full timeAbout the RoleWe are seeking a highly skilled Level 2 qualified NDT Technician to support our team in ensuring the quality and safety of our products. As a market leader in the Private Jet field, we offer a competitive remuneration package with opportunities for progression.This role involves conducting non-destructive fluid penetrant and magnetic particle...
-
Quality Manager
7 days ago
Southend-on-Sea, United Kingdom Adore Recruitment Full timeQuality Manager up to £40,000!!! 37.5 hours Monday to Friday Southend Great public transport links, great benefits great company! I am recruiting for a large company who are looking for an experienced quality standards and procedures Manager. You will work in collaboration with the Operations Manager to work on improvement in performance quality....
-
NDT Quality Assurance Professional
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV Library Full timeWe are seeking a skilled NDT Quality Assurance Professional to join our team, with a focus on ensuring safety and quality throughout NDT.About the RoleThis exciting opportunity involves overseeing daily operations in the NDT Inspection area, setting up NDT equipment and conducting in-service control checks.You will perform NDT inspections on newly...
-
Production Quality Assurance Specialist
3 weeks ago
Newark on Trent, Nottinghamshire, United Kingdom Quality Service Recruitment Full timeProduction Quality Assurance Specialist Opportunity in NottinghamWe are seeking a reliable Production Quality Assurance Specialist to join our client's busy operation in north Nottinghamshire. As a key member of the production team, you will be responsible for ensuring the highest standards of quality and efficiency.About the Role:Conduct regular quality...
-
Regulatory Assurance Manager
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeWe are seeking a Quality Compliance Professional to join our team at CV-Library.About the JobThe successful candidate will be responsible for ensuring our operations meet all regulatory standards and requirements.Key Responsibilities:Ensure compliance with quality standards through audits, investigations, and risk assessments.Collaborate with...
-
Quality Assurance Technician
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeTest Automation Specialist Job Summary:We are seeking a skilled Test Automation Specialist to join our team. The successful candidate will have experience with automated testing tools and methodologies and be able to design and develop automated testing software using C++.Key Responsibilities:Design and develop automated testing software using...
-
Medical Product Quality Assurance Professional
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom OLYMPUS EUROPA SE & CO. KG Full timeJob OverviewWe are recruiting a Medical Product Quality Assurance Professional to work at OLYMPUS EUROPA SE & CO. KG on a 12-month fixed term contract basis.About the PositionThe role involves inspecting medical tubing products according to our quality management system's standards.Your Key ResponsibilitiesInspect medical devices to meet quality...