Quality Assurance Manager
1 day ago
**Advertising Template**
**Job Title**
**Quality Assurance Manager**
**Quality Assurance Manager**
**Up to £30,000 + annual bonus**
**Full time / permanent**
**Monday-Friday 9am-5:30pm (hybrid working available)**
Do you have background working in quality assurance?
Are you looking for a new venture working with a growing business that can offer you exciting career advancement opportunities?
This is a superb opportunity for you to join a growing and well established business that genuinely cares about its staff. This is a multiple award winning business that has a very customer focused approach, due to this, they have gained over 60,000 reviewson Trustpilot with 97% voting either 'great' or 'excellent'.
If you're looking to join a business where you will be valued for your hard work and given opportunities to progress, this is a great business for you to join
**Quality Assurance Manager Key Responsibilities**:
- To support and motivate members of your team using performance management tools, personal objectives and KPI’s.
- Collaborate with operational managers to establish procedures and processes that will manage customer service standards at a level required by the business.
- Assess customer contacts in line with the Quality Assurance Programme.
- Maintain accurate and robust management information which can be easily shared and used to drive service improvements.
- Use MI to analyse and identify performance trends and gaps and develop associated improvement plans alongside the relevant Operational Management team
- Ensure you are kept abreast of regulatory, procedural and/or product changes that may impact a voice contact and have a bearing on the Quality Assurance Programme.
- Highlight any issues that arise which could impact our ability to operate within our regulatory guidelines and the Company’s internal procedures.
- To arrange and facilitate calibrations sessions with operational managers and assessors to check understanding and maintain consistency across all team members.
**Quality Assurance Manager Benefits**:
- 32 days holiday (increasing with length of service)
- Pension contribution
- Excellent opportunity for progression
- Performance based bonus
- Paid training
- Healthcare plan
- Store discounts
- Christmas & Summer events
- Awards ceremonies
- EAP - Wellbeing programme
- Health cash plan
- Death in service x4 salary
- Performance related bonus
- Cycle to work
- Tech scheme
- Loyalty and reward scheme
**Are you interested in knowing more about this Quality Assurance Manager role?**
**CLICK APPLY.
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