Optimisation Implementation Advisor

4 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

We have a number of Advisor posts available until 31/03/2024, with the potential to be made permanent and one post available until 31/03/2023.

This role is also available to applicants in the Fleetwood and Wakefield areas.

NHSBSA Workforce Service Directorate (WSD) provides a range of services that support NHS employers to streamline HR and recruitment processes, as well as supporting employees throughout their NHS career and beyond.

The NHS Long Term Plan sets out many workforce ambitions and activities to address current and future workforce pressures. You will be part of the Optimisation Team who offers extra support to the NHS and wider system to overcome these workforce challenges.

Our goal is to help the NHS and the wider system improve its use of our workforce services:

- NHS Jobs,
- HR Shared Services,
- NHS Electronic Staff Record (ESR),
- NHS Pensions

We promote and enable best possible use of all workforce systems and services. The team provide project planning and management, implementation, education, and ongoing support to organisations using these systems and services.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

You will work alongside NHS Jobs, ESR, HR Shared Services and NHS Pensions Teams, providing hands on support and guidance to organisations in their implementation and roll-out of WSD Services and Systems and as part of this you will:

- Work with the Implementation Lead to support organisations through their transition journey.
- You will provide updates to the Implementation Lead about each transition
- Build excellent working relationships internally and externally, with colleagues, customers and system users.
- Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change across several projects and diverse stakeholder groups.
- Champion the use of WSD systems across the NHS and beyond by highlighting the benefits during implementation.
- This post includes extensive travel across the NHS regions.

We are looking for someone who is:

- Ambitious and motivated
- Passionate about helping NHS organisations to enhance their use of our Workforce Services and Systems
- An excellent communicator with energy and enthusiasm, as we are a national team who is passionate about helping the NHS get the most from our services
- Focused on continuous improvement in everything they do.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us we want you to grow and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

In this role, you are accountable for:

- Supporting and reporting to the Optimisation Implementation Lead.
- Support multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services.
- Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.
- Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
- Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.
- Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change. Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.
- Prepare highlight reports defining progress,

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