Product Owner

7 months ago

Luton, United Kingdom TUI Group Full time

Luton, United Kingdom-
- 126521-
- Hybrid-
- Permanent-
- Full Time-
- 37.5TUI Group is the world’s number one integrated tourism business. Digital ecommerce (Digital Product & Digital Experience (DX) & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all E-commerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing, Digital Product, Digital Experience, SEO and Optimisation & Analytics providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. This a great opportunity to join a team of innovative and passionate people, who are driving the development, operation and ongoing evolution of global cloud-based ecommerce solutions and services powering one of Europe’s largest travel and experience websites with over 700m visits and over €6.5bn revenue per year.
- The Product Owner - Manage My Booking will own the product roadmap for our Customers to self-serve on some of the largest eCommerce sites in Europe. We’re looking for someone to champion the customer needs, create functional yet memorable experiences that build loyalty, as well as understand complex technical architecture and simplify it to get the best solution. We’re on a digital transformation journey and we need someone who can help us build foundations for the future as well as keep the customer at the heart of everything we do. Our UK Head office is in Luton, this is a hybrid role and we generally meet in person on Thursdays.
There may be occasions when we will need you in Luton office or another office for business reasons on another day, but the rest of the time you can choose where you work from. From the basics that all colleagues will either be present in the same room in a meeting or present individually on camera on Teams we want our ways of working to be inclusive.

**ABOUT THE ROLE**
- As a Product Owner - Manage my booking, you will run your own autonomous digital product team(s). Your key areas of responsibility and accountability will be to:

- Build good working relationships with stakeholders in technology and business areas across TUI Group.
- Define and prioritise the product backlog for your digital product team and ensure that you have a clear roadmap which will increase engagement and self-serve and focus on customer success rates and satisfaction
- Work with digital analysts and optimisation & insights experts to ensure that all product epics and features link to business value and are prioritised to deliver maximum commercial benefit from development time.
- Contribute to the Product Vision and Strategy using stimulus such as the Digital Strategy, customer needs, business stakeholders’ needs and external best practice.
- Drive feature delivery with product teams, working with digital analytics and UX and UI to generate new ideas for enhancements and new features
- Gain an understanding of the travel industry, TUI’s business, and our competitors
- Take personal ownership of relevant KPIs, OKRs or other success metrics and work with digital analysts and optimisation specialists to ensure that all developments are aligned to drive performance with clear metrics, tracking mechanisms and targets.
- Experiment often and use ‘Inspect & Adapt’ approach to continuously refine

**ABOUT YOU**
- You are passionate about digital customer experience, and creating delightful journeys that really work for customers
- You’re able to talk the talk when it comes to technology. You don’t need to be a developer but you do need to be able to understand at a technical level to translate at a stakeholder level
- You’ll be obsessed about doing the right thing for our customers and ensuring they have the best holiday possible
- You are fascinated with data and insights and use them to drive everything you do
- You are familiar with back-end architecture and how it relates to front end user interfaces
- You are comfortable with Agile ways of working running scrum ceremonies such as stand-ups, refinement, 3 amigos, sprint planning and retros
- You can manage a product backlog and the balance between types of work - fixes, improvements and supporting business needs
- You are able to think creatively to solve customer and technical problems and remove barriers to achieving goals
- You’ll be keen to experiment (using a variety of methods) with journeys and customer segments to achieve goals
- You understand the importance of communicating effectively with stakeholders and treat them as a wider part of the team
- You’ll have good commercial and decision-making skills, able to input into Ideation and Roadmaps.
- You focus on outcomes, not solutions. You’re bold with ambitious strategies and an ability to motivate others to achieve these goals

**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time

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