Customer Experience Executive

2 months ago


Manchester, United Kingdom Betfred Full time

**Job Title**:
Customer Experience Executive

**Department**:
Digital Marketing

**Location**:
Manchester City Centre

**Reporting To**:
Customer Experience Manager

**Overview**

We have a great opportunity for a talented, hardworking and passionate Customer Experience Executive to join our thriving team in our Manchester City Centre office (Hybrid working). This exciting new opportunity is focused on all aspects of the end-to-end customer experience and sits within the digital marketing department. We are looking for someone who is passionate about delivering great experience for our customers and can identify opportunities for improvement across a full range of processes. With a keen eye for detail and good data analysis skills this opportunity a challenge for anyone looking to secure a role in the Customer Experience sector.

**Responsibilities**
- Support, document and fulfil the engagement and response strategy across Voice of Customer (VOC) channels in line with core deliverable.
- Deliver against agreed KPIs defined by the Customer Experience manager.
- Have good understanding of project management.
- Good knowledge of customer channels and how to deliver a great experience.
- Support our CS team by bringing customer feedback to life.
- Previous experience in training and coaching around customer experience.
- Day-to-day management of VOC/feedback channels.
- Identify opportunities for improvement across multiple journeys.
- Communicate with relevant stakeholders across the business.
- Identify new engagement points and methodologies for feedback collection
- Work with systems and technology to funnel all customer feedback into a centralised customer platform.
- Collaborate with stakeholders across the marketing department to deliver outbound feedback communications and full feedback loop cycles.
- Collaborate with the Business intelligence team to execute onsite surveys.
- Support the communication of key customer learnings to broader business stakeholders.
- Support wider business in key project delivery to ensure the customer is at the heart of everything we do.
- Be an advocate for our customer at every touchpoint and supply supporting data for key change initiatives.

**About you**
- Passionate about improving customer experience.
- Ideally, have an interest in the gambling industry.
- You get excited listening to customers and understanding friction points.
- Experience working with customer insights and experience
- Comfortable with Microsoft Office (including Word, PowerPoint and Excel) - strong excel and analytical skills preferred.
- Able to use initiative.
- Possess excellent communication skills.
- Able to work calmly under pressure whilst showing meticulous attention to detail.
- Can prioritise work effectively to meet clear deadlines.

**Benefits**
- Enhanced Annual Leave
- Betfred Rewards (Discounts, offers & cashback for various retailers)
- Enhanced Maternity/Paternity
- Employee Assistance Programme
- Eye Test Vouchers
- Enhanced Sick Pay
- Relaxed Dress Code
- Charity Matched Funding
- Friends & Family Recruitment Reward

and more

**Benefits**:

- Casual dress
- Company pension
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 19/05/2023



  • Manchester, United Kingdom Pearson Whiffin Recruitment Full time

    Delighted to offer an amazing opportunity to work with a booming accountancy and umbrella services company - 5* reviews on Trust pilot and a fantastic reputation in the industry! They are employee led and customer focused - growing in size and success every year! They are now on the lookout for a Customer Service Executive to join their rapidly expanding...


  • Manchester, United Kingdom Betfred Full time

    **Job Title**:Customer Experience Executive **Department**:Digital Marketing **Location**:Manchester City Centre **Reporting To**:Customer Experience Manager **Overview** **Responsibilities** Fulfil engagement and response strategy across Voice of Customer (VOC) channels in line with core. Deliver against agreed KPIs defined by the Customer Experience...


  • Manchester, United Kingdom Pentasia Full time

    Manchester - Competitive **Job Reference**: - 33719 On behalf of our client, we are looking for a **Customer Experience Executive** to join the team in **Manchester, UK.** **THE COMPANY** **Pentasia** is proud to be partnering with one of the UK’s leading sports bookmaker businesses within the gambling sector. Well-established award-winning company...


  • Manchester, United Kingdom First Achieve Ltd Full time

    **Role**: Customer experience executive **Hybrid:Manchester City Centre, 2 days a week** **Salary**:£23k - £27k DOE This e-commerce business is building a new department meaning you can bring ideas and put your own stamp on the position. How should you interact with a customer? What is the best form of communication? What works best? These are the...


  • Manchester, United Kingdom Chess Full time

    **We’re looking for an experienced Customer Experience Executive to join our growing Customer Experience team.** Reporting into the Customer Experience Team Leader, we are looking for an enthusiastic and committed individual, with a minimum of 2 years experience within account management. “a **great** place to work, a **great** place to be a...


  • Bramhall, Greater Manchester, United Kingdom Grassroots Recruitment Limited Full time €22,000

    Customer Experience Executive 22k base, Bramhall My client is a rapidly expanding, Employee owned Financial services business and is looking for professional Customer Experience Executives to join their flourishing team. It is expected that the successful candidates will have: At least 1 years’ experience in a customer service ( inbound / outbound,...


  • Manchester, United Kingdom Moda Furnishings Full time

    Looking for a change from the normal contact centre role? Do you enjoy a challenge and the opportunity to make a difference? Then Moda Furnishings could be just what you have been looking for. As the UK's premium outdoor furniture company, we have seen unprecedented growth and our Service Centre team are on the lookout for committed, passionate and...


  • Manchester, United Kingdom M5 Experience Ltd Full time

    Customer Service Assistant - Manchester, Deansgate Based Are you someone who loves to engage with people? Do you have customer facing experience but you're tired of retail and hospitality environments? A desk-job doesn't excite you? We have the perfect opening for you! At M5 Experience in Manchester we are an independent sales agency specialising in...


  • Manchester, United Kingdom M5 Experience Ltd Full time

    Customer Service Assistant - Manchester, Deansgate Based - _Do you have customer-facing experience but _are _tired of retail and hospitality environments?_ - _Are you someone who loves to engage with people?_ - _A desk job doesn't excite you?_ **We have the perfect opening for you!** **A day in the life of our Customer Service Assistants**: - _Assist in...


  • Manchester, United Kingdom M5 Experience Ltd Full time

    **Customer Service Representative - Manchester, Deansgate Based** Marketing 5 is expanding rapidly, and we're looking for ambitious individuals who are ready to develop their careers in a dynamic, fast-paced environment. This is a great opportunity for someone who wants to start from the ground floor. - _**Are you someone who loves to engage with...


  • Manchester, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Executive** **Manchester City Centre** **£22,000 - £25,000** *** **Market Leading Firm** **Prestigious Office** **Great Benefits** **Job description for Customer Service Executive** - Respond to all incoming client enquiries - Communicate with clients and direct them to relevant departments - Obtain and process all client...


  • Manchester, United Kingdom CX Talent Ltd Full time

    Our client is a Manchester based not-for-profit organisation. **Role purpose** - To deliver a seamless customer experience across all stages and touchpoints in the customer journey helping our client to continually achieve greater customer satisfaction and increased efficiency. - To play a key role in outlining and shifting how customers perceive our client...


  • Manchester, United Kingdom Coop Full time

    **Client Experience Executive** £35,000 - £42,000 plus benefits (Work Level 6A) 12-month fixed-term contract Manchester city centre - hybrid working between home and the office We’re looking for a client experience executive to join us at Co-op Funeralcare. The role will look at the end-to-end client experience, looking for opportunities to improve and...


  • Manchester, United Kingdom Page Personnel - UK Full time

    A fantastic opportunity to join a global tech business - Looking for a Customer Account Executive to join the team **About Our Client**: Our client is an award winning business, re-defining an industry. With market leading solutions, this is a fantastic opportunity for a Customer Account Executive to deliver first class service. Duties of the Customer...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An unrivalled opportunity to join a global tech/IT business with state of the art offices in Manchester City Centre. Due to continued growth, they are looking for a Customer Account Executive to join their team, delivering exceptional service to their customerpartners. **Client Details** Our client is an award winning business, re-defining an industry....


  • Manchester, United Kingdom Search Consultancy Full time

    **Customer Service Executive -Wythenshawe, Trafford -** **£22,000, OTE £35,000 -Hours - Monday to Friday, 9:00-5:30** **CUSTOMER SERVICE, NO WEEKEND WORK, IMMEDIATE, NEW OFFICES IN WYTHENSHAWE TRAFFORD!** Due to huge investment we are expanding our Insurance Customer Service team and are on the lookout for ambitious outgoing people to join us for the...


  • Manchester, United Kingdom Data Communications Company Full time

    We are Smart DCC Together we're building a greener tomorrow Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it. The role Head of Customer Experience Hybrid Working from one of 3 Hub Locations, London,...


  • Manchester, United Kingdom Search Consultancy Full time

    **Customer Service Executive, Manchester City Centre, **£22,000 + OTE £40,000, **Monday Thur 10am-7pm, Fri 10am-2pm** **NO COLD CALLING, NO WEEKEND WORK, IMMEDIATE START, BRAND NEW OFFICES IN MANCHESTER CITY CENTRE!** Due to huge growth we are expanding our Customer Service Executive team and are on the lookout for ambitious outgoing people to join us...


  • Manchester, United Kingdom Search Consultancy Full time

    **Customer Service Executive, Manchester City Centre,£22,000 + OTE £40,000,Monday Thur 10am-7pm, Fri 10am-2pm** **NO COLD CALLING, NO WEEKEND WORK, IMMEDIATE START, BRAND NEW OFFICES IN MANCHESTER CITY CENTRE!** Due to huge growth we are expanding our Customer Service Executive team and are on the lookout for ambitious outgoing people to join us for the...

  • Customer Experience

    3 weeks ago


    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    This role requires you to provide an amazing customer service experience by performing consistently with the highest level of quality and exceed customer expectations to deliver exceptional value. **Client Details** Our client, based in Manchester, is a market leading manufacturing and production business. Due to continue growth, they have a new position...