Housing and Contracts Administrator
1 day ago
**Salary**: Up to £25,000
**Job Type**: Full Time, Fixed Term
**Location**: Head Office
**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to the Housing and Contracts Manager, the Housing and Contracts Administrator will be part of a specialist team responsible for identifying, building and maintaining successful strategic partnerships and formal, commercial relationships that contributeto promoting and maximising independence and wellbeing of our customers. The Housing and Contracts Administrator is responsible for ensuring the smooth and efficient operation of the contract management administration process.
**PURPOSE OF ROLE**:
- To deliver high quality administration for the housing and contract management team.
- To ensure all customers receive high quality and responsive housing management services in a safe and secure environment and that they are able to sustain their tenancies and live independently.
**KEY RESPONSIBILITIES**:
- To be the first line of contact for queries to the Housing and Contract Team;
- To provide regular contract updates to the Housing and Contracts Manager; incorporating contract status reports, performance data, KPI information and weekly delivery schedules;
- To ensure all contract documentation is presented in a consistent format with adequate information to facilitate the smooth operation of all contracts;
- To ensure that all paperwork is correctly filed and archived as necessary;
- To support business relationships positively to achieve win-win outcomes for both Great Places and providers to ensure contract compliance and delivery;
- To produce reports and management information relating to performance and compliance as required;
- To support bid and tender submission, working with the Contracts Officer and Manager on tendering of new services;
- To support and monitor the completion of the administrative functions in respect of rents and service charges;
- Gather and collate any documents required for legal proceedings;
- To ensure that all the Great Places systems are accurately updated in a timely manner for all contracts and customers;
- To complete coding of invoices / service charge invoices and ordering of white goods, furniture and flooring through the relevant system;
- To raise and process invoices for agency schemes;
**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:
- Relevant professional qualifications/ memberships (Institute of Customer Service qualification, IoH qualification)
- Qualified to minimum level 2 in English and maths
- IT Qualification or evidence of well-developed IT and keyboard skills
**EXPERIENCE & SKILLS**:
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- Experience of administration and recording procedures, with an in depth understanding of confidentiality
- Experience of contract administration or housing administration
- Ability to produce accurate data and analysis
- Experience of working in a customer orientated environment with a positive attitude to towards resolving customer queries and complaints
- Some knowledge of housing, care or support services.
**PERSONAL ATTRIBUTES**:
- Ability to work collaboratively and build relationships and networks outside of the organisation, recognising key partners and stakeholders
- An ability to work in uncertainty and maintain a positive approach
- Motivation to work in a Independence and Wellbeing environment, and an ability to form personal boundaries, with customers
- Commitment to work in partnership with others for the benefit of Great Places
- Willingness to share learning with peers, advise and assist others
- To communicate with the Managing Agents on a regular basis on day to day queries;
- To ensure all customer complaints/issues are recorded and completed in a timely manner;
- Work within the Independence and Wellbeing framework, focussing on delivering to purpose and adhering to the principles;
- To support the completion of Government returns;
- To carry out any Health and Safety duties as directed by the Contract Manager and adhere to Great Place’s Health and Safety procedures;
- To adhere to guidelines and workflows as required;
Ref: 137 432
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