Housing Resolutions Officer

3 weeks ago


Redditch, United Kingdom Akton Recruitment Full time

£21 per Hour

Redditch & Bromsgrove

Job description

Be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services.

Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.

Key skills

Good knowledge of Housing Regulatory standards.

Strong background in customer service or complaints.

Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters.

Knowledge and experience of managing and de-escalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances.



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