Antenatal Pathway Co-ordinator

5 months ago


Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

To act as the first point of contact for service users utilising the Maternity Day Assessment Unit

To process electronic and paper based referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets.

To participate as a team member, liaising with the public and hospital staff in all clinical areas on a daily basis.

Project a professional and helpful manner, ensuring that confidentiality is maintained at all times.

Ensure work load is completed in line with KPI’s

Monitor and ensure cancellations for new appointments are fully utilised on a daily basis.

Work closely with the Screening Failsafe Officer to ensure that all women booking for maternity care are offered Screening within the correct time frame.

As part of a team, share responsibility for the administration services that underpin the antenatal outpatient maternity services.

Provide excellent communication skills with service users, their families and colleagues.

Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.

Manage the antenatal department reception area
- booking in patients, answering the telephone and supporting patient flow through the area.

Appropriately manage referral letters from women, midwives and General Practitioners

Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.

To be responsible for maintaining clinical records as required

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:

- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Main

**Responsibilities**:
Communication responsibilities

Provide excellent communication skills with service users, their families and colleagues.

Convey routine information to service users, escalating to a registered midwife as required.

Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.

Be aware of procedure for booking patients into specific clinics according to speciality.

Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.

Communicate effectively within the multidisciplinary team.

Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.

Encourage individual team members to communicate with one another and work together as a team to maintain optimum efficiency.

To attend regular team meetings.

Communicate in a receptive and informative manner to all enquiries to the service.

Maintain effective communication with all persons both within and external to the Trust in line with confidentiality and information governance.

Maintain accurate records; contribute to team meetings and liaise with other agencies and professionals providing and receiving highly complex information.

Analytical & Judgement

Demonstrate willingness and skill to be able to diagnose and remedy situations or information to recommend the best route of action.

Demonstrate knowledge of computer systems and clinical process.

Be able to identify deviations from the norm and demonstrate the ability to refer to a senior colleague as required.

Planning and Organisational

Demonstrate ability to support team meetings and other programmes which may require adjustment.

Patient services includes Professional

Accurately and promptly carry out the delegated tasks as directed by registered midwife/nurse who are professionally accountable for the delivery of care.

Appropriately manage referral letters from women, midwives and General Practitioners.

Manage the antenatal department reception area
- booking in patients, answering the telephone and supporting patient flow through the area.

Contact patients and arrange mutually convenient date and time to attend for their new appointment or follow up appointments.

Update patient information as necessary, including GP details, contact details and address.

Provide and deliver a high standard of individualised personal care to women,

always promoting their equality and dignity

Promote infe



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