Customer Service Advisor

1 week ago

Kidderminster, United Kingdom Wyre Forest District Council Full time

Job Introduction
About Wyre Forest District Council

Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district. Over 100,000 people live here and you can help shape our district’s future as part of our 390 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community.

Working for us:
At Wyre Forest District Council, people depend on us - every day we provide essential services across the district which make a real difference to residences’ lives. That’s why we need people we can depend on too, who can perform well within a challenging social and economic environment. We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive. We focus on supporting your physical, financial and emotional wellbeing so working for us you can expect to enjoy a range of learning and development opportunities designed to enhance you in your role and our excellent benefits package includes:

- a competitive salary
- an excellent local government pension scheme
- favourable holiday entitlements with an option to purchase additional annual leave
- flexible working options, hybrid working is part of our culture
- Regular job-specific training
- Discounted gym and swim membership
- Health and wellbeing support with an optional health cash plan
- Employee Assistance Scheme including access to counselling services
- Employee discounts with a range of companies
- Kaarp discount scheme which provides employee discounts on days out and holidays

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.

**The Role**

We are looking for a committed, highly motivated Customer Service Advisor with a real passion for providing excellent customer service, putting the customer first in everything that they do. You will need to maintain high standards often under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment.

Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.

**Key Requirements**

The successful applicant must be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills and have proven experience working directly with the general public both in person and by phone.

The post holder must be able to work on own initiative, under pressure in a busy environment and be proficient in the use of IT systems. It is desirable that applicants also have local government experience, ideally with a working knowledge of legacy benefits and/or council tax and a knowledge of the local area and community.

**Special Conditions**

Working hours are 37 per week, 9am to 5pm, Monday to Friday.

Interviews are expected to be held on 13th and 14th June 2024

Wyre Forest District Council is an equal opportunities employer

  • Customer Service Advisor

    5 days ago

    Kidderminster, United Kingdom Daymark Labels Full time

    **About us** Daymark Labels are a family-run business based on Hartlebury Trading Estate with over 45 years of experience producing high-quality self-adhesive product labels for a wide range of customers. As part of our continued growth and investment we are now looking to add to our great team in a clean and modern working environment. **Customer...

  • Online Customer Service Advisor

    7 days ago

    Kidderminster, United Kingdom TH Baker Full time

    Online Customer Service Advisor TH Baker Kidderminster DY10 1BT **Position**:Online Customer Service Advisor (full time contract, 40 hours - 8.30 - 17.00) **Reporting To**:Customer service manager PLEASE NOTE - This is working in-house at our Kidderminster office. Remote working or agencies will not be considered Online Customer Service Advisor T.H....

  • Customer Service and Sales Advisor

    3 weeks ago

    Kidderminster, United Kingdom Onestore Full time

    **Customer Service and Sales Advisor** Location: Kidderminster DY10 **Salary**: from £23,795.20 annually - Full-time, Temporary to Permanent role (approx. 3-4 months Temporary) **Based in Hartlebury, Onestore is a fast-growing internet retailer with several well-established market leading websites which have seen a significant increase in sales over the...

  • Customer Service Advisor

    3 weeks ago

    Kidderminster, United Kingdom Wyre Forest District Council Full time

    About Wyre Forest District Council Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several...

  • Customer Service Advisor

    1 month ago

    Kidderminster, United Kingdom Wyre Forest District Council Full time

    About Wyre Forest District Council Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several...

  • Customer Service Advisor

    7 days ago

    Kidderminster, Worcestershire, United Kingdom Wyre Forest District Council Full time

    About Wyre Forest District Council Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several...

  • Customer Service Advisor

    3 weeks ago

    Kidderminster, Worcestershire, United Kingdom Wyre Forest District Council Full time

    About Wyre Forest District Council Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several...

  • Customer Service and Sales Advisor

    6 days ago

    Kidderminster, Worcestershire, United Kingdom Onestore Full time

    Customer Service and Sales AdvisorLocation: Kidderminster DY10Salary: from £23,795.20 annually - Full-time, Temporary to Permanent role (approx. 3-4 months Temporary)Based in Hartlebury, Onestore is a fast-growing internet retailer with several well-established market leading websites which have seen a significant increase in sales over the past yearWe are...

  • Service Advisor

    3 weeks ago

    Kidderminster, United Kingdom Hawkfield Recruitment Full time

    Job Title: Service Advisor Salary: up to £28,000 basic – £34,000 OTE Hours: Monday to Friday 8am – 5:30pm, 1 in 3 Saturdays 8am – 12:30pm Hawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established...

  • Service Advisor

    3 weeks ago

    Kidderminster, United Kingdom Hawkfield Recruitment Full time

    Job Title: Service AdvisorSalary: up to £28,000 basic – £34,000 OTEHours: Monday to Friday 8am – 5:30pm, 1 in 3 Saturdays 8am – 12:30pmHawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established over 70...

  • Customer Service Advisor

    4 weeks ago

    Kidderminster, United Kingdom Driving Sales Limited TA Event Caddie Full time

    **Company** An exciting opportunity has arisen for a full time role to join a small business in the golf promotional gift and event branding market, who are growing at a fast pace through new product development and service offerings. We are building on our existing team to strengthen and move the business forward and we are looking to find the right people...

  • Service Advisor

    3 weeks ago

    Kidderminster, United Kingdom Automotive Recruitment Consultants Full time

    **Service Advisor - Major Brand Franchise - Kidderminster** **Competative Basic and OTE £34K uncappe** Our client based in Kidderminster has requested our assistance in looking for a dedicated Service Advisor working with the successful team in their franchised leading brand car dealership **Benefits** The successful applicant will enjoy benefits of...

  • Service Advisor

    3 weeks ago

    Kidderminster, United Kingdom Hawkfield Recruitment Full time

    Job Title: Service AdvisorSalary: up to £28,000 basic – £34,000 OTEHours: Monday to Friday 8am – 5:30pm, 1 in 3 Saturdays 8am – 12:30pmHawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established over 70...

  • Service Advisor

    3 weeks ago

    Kidderminster, United Kingdom Hawkfield Recruitment Full time

    Job Title: Service AdvisorSalary: up to £28,000 basic – £34,000 OTEHours: Monday to Friday 8am – 5:30pm, 1 in 3 Saturdays 8am – 12:30pmHawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established over 70...

  • Service Advisor

    1 week ago

    Kidderminster, United Kingdom Hawkfield Recruitment.co.uk Full time

    Job Title: Service Advisor Salary: up to £28,000 basic - £34,000 OTE Hours: Monday to Friday 8am - 5:30pm, 1 in 3 Saturdays 8am - 12:30pm Hawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established over 70...

  • Customer Advisor

    2 weeks ago

    Kidderminster, United Kingdom B&Q Full time

    **About the role** **Customer Advisor Tradepoint** **Part time - 16 hours per week** **03 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Kidderminster** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Service Advisor

    4 days ago

    Kidderminster, United Kingdom Hawkfield Recruitment.co.uk Full time

    Job Title: Service Advisor Salary: up to £28,000 basic - £34,000 OTE Hours: Monday to Friday 8am - 5:30pm, 1 in 3 Saturdays 8am - 12:30pm Hawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established over 70...

  • Customer Service

    2 weeks ago

    Kidderminster, United Kingdom Sainsburys Full time

    **Customer Service - Travel Money Advisor** 230003BA) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    4 weeks ago

    Kidderminster, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 230003NC) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    4 weeks ago

    Kidderminster, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 2300047S) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...