Independence Support Assistant

2 weeks ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Independence Support Assistant **(ISA)

**Salary**:Band 7 £29,777 to £33,945 p.a.

37 hours per week

**Portsmouth City Council**

At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 8,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to multi-million-pound projects, our residents are at the heart of everything we do.

**The Service**

Adult Social Care aims to enable people to live independently as well as enabling people to stay healthy, exercise maximum control over their own lives and have the best possible quality of life irrespective of illness or disability.
- Our purpose: 'Help me, when I need it to live the life I want to live' _

**Your New Role**

You will be responsible for the caseload of an identified client group as allocated by the Assistant Team Manager and will also be required to participate in the duty rota. You will remain as the named contact whilst a client is in receipt of services and living in the community and work with them and their carers to identify needs and access services, referring to other agencies where applicable, providing specific advice and information. This will involve both telephone contact and face to face visits in appropriate settings. Where required you will refer cases to an appropriate professional where complex needs or safeguarding issues arise. You will undertake assessments in accordance with The Care Act eligibility criteria and provide advice to clients and carers to manager practical tasks through a problem-solving approach. In addition you will be required to carry out initial and regular reviews/updates to support plans to ensure they meet the changing needs and risk over time of the client.

The nature of this post will require flexibility to meet urgent work needs as they arise. This will inevitably entail some work outside normal office hours.

**_Please view the full details on the role _**_here _**_. _**

**What you'll need to succeed**

You will have good literacy and numeracy skills (A - C in Maths and English or equivalent qualification) as well as experience of working (paid or voluntary) in a care related field e.g., social care, health, therapeutic setting. You will have the ability to communicate sensitively positively and clearly to a wide range of people, as well as the ability to write clear, concise reports and letters and use IT systems. You will be approachable to vulnerable people and be able to acknowledge, respect and respond to individual differences and diversity requirements. You will be organised, calm under pressure and be able to meet deadlines. You will be flexible to work outside of normal office hours and be able to travel around the city to a range of locations including clients' homes.

**_Please view the _**_full details _**_of what you need to demonstrate in order to succeed in the role. _**

**You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.**

**What you'll get in return**

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

- Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
- A fantastic pension which allows you the opportunity to pay in more for that greater return.
- Flexible working hours.
- Access to a wide range of training and development opportunities including apprenticeships.
- Extensive wellbeing support through the Employee Assistance Programme
- Discount on travel, travel loans and the bike loan scheme
- Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.

**Application process**:
Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. This is important or you are likely not to be shortlisted. Please read alongside the 'How to apply' information on the careers page. Please do not just submit a CV.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Portsmouth City Council is committed to safeguarding and promoting the welfare of 'adults at risk' and expects all staff and volunteers to share this commitment.

**A comm

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