Front of House Staff

4 weeks ago


Keswick, United Kingdom Threlkeld Quarry Museum Ltd Full time

**Job Summary**
We are seeking a friendly and customer-oriented Front of House assistant to join our team.

As a Front of House assistant, you will be responsible for providing excellent customer service and ensuring smooth operations at the 'front door' of our establishment. This is a paid position that offers an opportunity to gain valuable experience in the hospitality industry.

**Role summary**
- To act as front of house to all visitors and to provide a high level of welcome, guidance and supervision of all visitors to ensure a safe and enjoyable visitor experience.
- To carry out sales activities so as to maintain and develop sales of TQMM merchandise.
- Act as a Guide to the Museum (both within the Museum building and the main quarry display area).

**Key Responsibilities, Tasks and Activities**
- Deliver customer service and retail activities within the Museum building.
- Manage and develop the online shop in conjunction with the Assistant Engineer. Organise and arrange despatch of customer orders.
- Manage the cash and payment systems in accordance with TQMM procedures.
- Provide guidance, advice and if required, supervision to visitors to ensure a safe and enjoyable experience.
- Respond to telephone and internet enquiries and ensure effective communication is taken and maintain customer service levels.
- Undertake daily inspections of the museum and environs and cleaning of toilets, shop and museum areas, carry out opening up and closing up of the Museum, operate signage and maintain the panning facility (see Daily routine schedule for details).
- Carry out other duties to help support operation of the Museum and as required on special event days and Santa trains.

**Requirements**:

- Previous experience in a hospitality setting is preferred but not essential
- Strong customer service skills with a friendly and approachable attitude
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment while maintaining attention to detail
- Must be reliable and punctual
- **Fixed days would be Wednesday, Thursday, Friday with some occasional weekend work.**_

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.

**Job Type**: Part-time

**Salary**: £12.00 per hour

Expected hours: 22.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Day range:

- Weekend availability

Physical setting:

- Museum

Shift:

- Day shift

Ability to commute/relocate:

- Keswick: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What do you understand by the phrase Industrial Heritage?
- Why do you want this job?
- What do you understand by Health and Safety? Who is responsible?

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 20/04/2024
Reference ID: TQM 01
Expected start date: 02/05/2024



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