Operations Team Member

3 weeks ago


Wellesbourne, United Kingdom Bandai Namco Amusement Europe Ltd. Full time

A leading and well-established Amusement Machine Manufacturer and Distributor based in Warwickshire are currently seeking enthusiastic Operations Team Members to join a newly formed team within the Digital Division.

Bandai Namco Amusement Europe Ltd. are introducing a brand-new Mobile Application to the UK Market - an app that gives players the chance to play and win real prizes by playing physical claw machines remotely from anywhere in the world via a live camera feed.

**OVERALL DUTIES**

To help oversee the 24 hour operation of the prize cranes based within a Warehouse, providing support to online players, dealing with the day-to-day backend operational system, and overseeing the overall operation of the cranes.

**DUTIES**
- Setting up and calibrating processes of all prize crane machines based within the warehouse including troubleshooting and responding to live user issues from the app.
- Working towards any agreed targets set by the line manager
- Daily communication and reporting between other team members and management

**TRAINING**

You will receive full training on the Online Crane Machine operations, the back-end op systems and including but not limited to:

- Handling tickets raised by customers
- General maintenance of the Online Cranes
- Sending various daily reports to management

**ABOUT YOU**
- Our Online Cranes operate 24 hours per day, 7 days a week - so flexibility is really important to us as you will need to be able to work nights, days and weekend shift patterns
- Good communication skills required
- Arcade environment experience favoured
- Previous experience with MS Office programs preferable
- Comfortable working both individually and within a team
- Overtime pay and extra hours available
- Comfortable with working nights
- **Fun for All into the Future**_

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

**Salary**: £11.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 11/03/2024


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