Quality & Compliance Manager : Sales

4 days ago


Fareham, United Kingdom Workshop Recruitment Full time

**Quality & Compliance Manager - Sales
Permanent
Fareham**

Our client who specialises in Insurance Industry sales and customer service are recruiting a Quality & Compliance Manager to join their successful team based in Fareham.

Main Duties:

- Ensuring high levels of compliance and service delivery.
- Communicating within the business compliance standards making sure all staff are fully trained in this area.
- Maintaining standards and improvements whilst monitoring current practises.
- Keep ahead on policy and legal changes in regards to critical topics such as GDPR and FCA standards - leading the business to adapt to changes.
- Promote continuous improvement throughout the business.
- Record, analysis and report to senior management with findings

**Experience**:

- Quality/Compliance Management experience, ideally within a sales contact centre environment.
- Knowledge of FCA regulated / Insurance industries.
- Knowledge of implementing and creating plans to support senior management in a growing business.
- Excellent communication and delivery skills - comfortable dealing with people at all levels.

**Working hours**

Monday to Friday

9.15am - 6pm (Half day on Fridays if all KPI’s met)

**Salary**

£30,000 - £60,000 depending on experience



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