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Dialler Income Officer

1 month ago

Birmingham, United Kingdom Midland Heart Full time

**The Role**
We’ve seeking a full time permanent Dialler Income Officer to join our office-based Income Team, working Monday to Friday between the hours of 8am - 6pm on a rota basis.

As part of our people-focussed organisation, you’ll be mindful of customers personal circumstances at all times, whilst aiming to maximise our income, which allows us to grow and improve our services and provide more customers with an affordable place to call home. The team pride themselves on putting customer satisfaction at the forefront of what they do, if you do too then we want to hear from you
- Previous experience of working in a customer services role, experience of debt/rent collection would be beneficial
- Experience of using a range of IT packages including MS Office and in-house systems
- Ability to handle customer calls in a calm, confident and efficient manner
- Excellent communication skills.

**Who are Midland Heart? **We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._

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