Showroom Host

_**About Stoneacre**_
- **Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.**_
- **We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.**_
- **We currently have over 2,700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.**_

**Job Overview - Showroom Host - Stoneacre, Wearside - TOYOTA**

In Japan, there is a deep-rooted culture called omotenashi, meaning to ‘wholeheartedly look after guests’. As a Showroom Host, you are a central member of the team and a first point of contact for our customers. Your role is to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for welcoming customers to the showroom, helping them with their inquiries and setting the benchmark for the customer experience they expect. Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for INSERT CENTRE. You will have a proven track record in the delivery of great customer service and experience in a fast-paced environment.

We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Host offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner

**Does this sound like you?**
- A passion for automotive retail and a willingness to delight customers
- Enjoy constantly meeting new people and building rapport and connections
- Have strong communication skills and like making people feel welcome and comfortable
- Enjoy working as part of a cohesive team
- Organised, professional and enjoy keeping your workspace neat and functional
- Looking for a long-term career in an industry leading automotive environment

**Highlights of what you will do in your Job**:

- Greets and welcomes all customers and visitors on arrival into the showroom, and ensures they are guided to the right person at an early stage in the customer journey
- Manages several sets of visitors and ensures wait times are kept to a minimum
- Ensures customers are offered refreshments
- Encourages customers to engage with the product and services in a relaxed environment
- Handles basic queries on product, using supporting information, so the customer feels they have been professionally dealt with
- Determines the next appropriate interaction to ensure the customer experience is personalised and efficient
- Briefs and updates the relevant specialist and updates sales executives on customer needs
- Manages and co-ordinates the showroom environment and ambience and ensures the showroom is clean and tidy in accordance with operational guidelines
- Handles inbound telephone calls and directs to relevant colleagues
- Works with the showroom team to support promotions and events, ensuring brochures are up to date and in the right place
- Aware of ‘Voice of the Customer’ data which helps inform your approach to the customer
- Maintains accurate customer records, keeping them up to date
- Attends training and meetings to continuously learn and gain product knowledge to enable progression in the role
- Works as a fully embedded member of the Centre team ensuring sales opportunities are handed over seamlessly to sales colleagues

**Personal Skills**
- Excellent communicator
- Empathetic, able to anticipate and be authentic in looking after your guests
- Team Player
- Friendly, engaging and approachable
- Proactive and helpful
- Excellent organisational skills
- Efficient under pressure

**Essential job criteria**
- Location of Centre
- A full UK driving licence.
- Eligibility to work in the UK.
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
- This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication

**Experience and Qualifications**
- Good level of general education; ideally GCSE English and Maths
- Good IT and administrative skills
- Previous relevant experience within customer services or logistics
- Interests that support your work life balance
- Clean UK recognised driving l