Grant and Loan Collection Officer

2 weeks ago

Isle Of Tiree, United Kingdom Scottish Government Full time

Overview:
An exciting opportunity has arisen for a Grants and Loan Collection to work in the Tiree area office of Rural Payments and Inspections Division (RPID)

Within the Agriculture and Rural Economy (ARE) Directorate, the Rural Payments and Inspections Division (RPID) are accountable for the strategic process that regulates and oversees the payment of Agricultural grants and subsidies and related inspection regimes totalling £700m/annum. In the current programme, this is split between direct aid to farmers and crofters totalling £500m and a further £200m under the banner of the Scottish Rural Development Programme. It is also responsible for other regulatory activity and expert technical advice.

We work with a diverse range of crofters throughout the crofting counties of Scotland and strive to deliver excellent customer service to customers on a daily basis, we are therefore looking for an individual with excellent customer service skills and the ability to communicate effectively with colleagues and customers.

**Responsibilities**:

- Delivering the administration of the legacy Crofters Building Grant and Loan Scheme (CBGLS) Loan Collection process. This includes creating records, calculating payments, issuing invoices and dealing with enquiries on outstanding debt.
- Create and issue rental and other invoices for Scottish Ministers crofting estates, and investigate and resolve suspected breaches of duties by tenants on the Scottish Ministers crofting estates.
- Deal with telephone and written enquiries from both internal and external customers including assisting with loan/rental/crofter duties and CHG enquiries.
- General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of eRDM files and maintaining spreadsheet information.

**Competencies**:
Teamwork

Information Management

Self-Awareness

Customer service

Essential Criteria & Qualifications:
**Essential Criteria**:
1. Good administration and organisational skills with the ability to prioritise your workload to ensure that competing demands and targets are met.

2. Good communication skills and an ability to produce work that is accurate, clear and succinct.

3. An ability to be a team player who works well with others but can carry out individual tasks as required with the minimum of supervision.

4. Current experience working with IT packages (such as OUTLOOK, WORD, EXCEL).

**Location**:Tiree Croft House Grant Scheme, Isle of Tiree, PA77 6UP

**Interview and Assessment**:Dates to be confirmed

**Minimum time in post**:
You will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.

**HOW TO APPLY & ADDITIONAL INFORMATION**:
**How to apply**:
**Additional information**:
For further information, please download and review the “Person Specification” which you will find below.

Person_Specification_Band_A_Updated_9.9.22_PDF

The post is a full-time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.

For information regarding this post please contact

**As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.**

**Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.

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