Neighbourhood Officer

3 weeks ago

London, United Kingdom A2Dominion Housing Group Ltd. Full time

**Neighbourhood Officer**

**Location: Ealing/Hybrid**

**Salary; £31,000 - £35,000, Full Time**

**12 Month Fixed Term Contract**

Do you have a can-do attitude and good attention to detail? Then we would like to hear from you. We are looking for an energetic individual that can join our team as a Neighbourhood Officer to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

**More about the role**:

- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained and actions are taken to deal with issues
- To manage tenancies related to housing services residents in accordance with policies, procedures and targets.
- Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.
- Ensure that IT systems are regularly updated and effective manual record systems are maintained.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- To attend and represent A2Dominion at court, external meetings, case conferences, forums and evictions
- Ensure that the tenancy management objectives and key performance indicators are achieved.
- Responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, local authorities and 3rd party providers as required
- Work with diverse tenants who require extra support and refer them to appropriate support services

**More about you**:

- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Full UK driving license and access to own vehicle for work use
- Experience of problem solving for customers and understanding customer needs
- Good knowledge of Outlook, Word and Excel
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion.

**A2Dominion** is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work. We’re a strong player in our field and we’re part of the G15, a group of the largest housing providers in London. We’re proud of our commitment to our customers.
- **A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will**:_
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**
- A2Dominion are proud to be a family friendly employer_

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £31,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Language training provided

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London

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