Programme Officer
3 weeks ago
Job description
We have a full-time Programme Officer role available in the Faculty of Dentistry, Oral and Craniofacial Sciences. This role supports the delivery of the clinically based curriculum for the Bachelor of Dental Surgery (BDS) and the Dental Therapy & Hygiene BSc, through administering elements of the clinical curriculum, including but not limited to Conservative Dentistry, Periodontology, Prosthodontics, Oral Surgery, Human Health and Disease, Paediatric Dentistry and Orthodontics.
In line with our hybrid working policy, the role-holder will typically be expected to work a minimum of two days on campus - one day at Guy’s campus (London Bridge) and the other at King’s College Hospital, Denmark Hill, with the other days working from home. This may change according to business needs.
**Benefits**:
This post will be offered on an indefinite contract
This is a full-time post - 35 hours Mon-Fri
Key responsibilities
- Support the clinical activity of the programme - assisting clinical and teaching staff and students in clinical scheduling, data gathering and other clinical teaching related matters.
- Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases
- e.g. student records systems and virtual learning environments - accordingly, and in accordance with best practice, ensuring consistency of data and identify and resolving issues
- Support all assessment processes in line with university deadlines and regulations and Faculty and external requirements
- Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes, and servicing committees as directed by your line manager. Support student, module and programme evaluation processes in line with current university best practice
- Actively participate in the development and improvement of the programmes and processes through identifying and suggesting improvements based on user feedback
- Work flexibly as part of a team, supporting others in times of high volume activity, providing cover and supporting the training and development of new staff members
- Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
- Carry out other reasonable responsibilities commensurate with the grading of the post as required.
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Skills, knowledge and experience
Essential criteria
1. Excellent written and oral communication skills including the ability to draft documents and correspondence.
2. Excellent organisation and time management skills and the ability to work to tight deadlines.
3. Ability to work under pressure to complete a range of competing priorities, requesting and utilising support as and when required.
4. Strong numeracy skills and ability to analyse complex numerical data.
5. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems, with support of relevant training if appropriate.
6. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.
7. Ability to work with a broad range of stakeholders in a professional and assured manner.
8. Proactive, with the ability to work independently as well as delivering within a team.
Desirable criteria
1. Degree level or equivalent qualification or experience.
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems.
3. Prior experience of working in a customer facing environment.
4. Experience of using virtual learning environments.
5. Experience using Microsoft Teams or similar in an education or other professional setting.
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