Customer Service Team Member

2 weeks ago


Dorchester, United Kingdom Dorwest Herbs Ltd Full time

**MAIN PURPOSE OF ROLE**

We are seeking a professional and enthusiastic individual to join our Customer Service Team.

Dorwest is a multi-award-winning third-generation family business and the renowned leaders in herbal pet care. Having celebrated our 75th anniversary in 2023, this position is vital to ensuring our customers and their pets get the best possible customer service experience from Dorwest.

**KEY RESPONSIBILITIES**
- Processing customer orders
- Providing accurate product advice to customers
- Office administration

**What we’re looking for from you**

**Personal skills**
- Committed to delivering excellence
- Positive, Pro-active and able to use own initiative
- Presentable with a professional manner and attitude and an out-going personality
- A strong team player with a hands-on approach
- Aptitude for quickly developing good working relationships
- Flexibility, with a willingness to be involved with all events and activities, including some out of hours activities

**Required Experience and qualifications**
- First class communication skills - both verbal and written
- Confident telephone manner
- Customer service skills
- Strong IT skills, and the ability to adapt to new systems quickly
- Attention to detail
- Maths/English GCSE Grade C / Standard Pass (4)

**Desirable experience**
- Experience in small animal/pet centric industry
- Veterinary Nurse qualifications or further education in animal-based learning an advantage

**Other requirements**
- A passion for animals
- Able to travel and attend events off-site as required
- Access to vehicle with valid driving license essential
- Will need to be flexible on hours occasionally

**What’s in it for you?**

, Permanent
- Salary from £20,500; depending on experience
- 37 hours per-week.
- Monday to Thursday 9.00am to 5.00pm
- Friday 8.30am to 4.00pm
- 24 days per annum holiday plus Bank holidays
- Modern, bright office environment
- Tea and coffee supplied

**Benefits**:

- Company pension
- Free on-site parking
- Staff discount scheme
- Employee Assitance Programme

**Job Types**: Full-time, Permanent

**Salary**: From £20,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 25/04/2022



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