Customer Care Team Leader

6 months ago

London, United Kingdom The Bread Factory Full time

Who are we?

The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more

As our teams grow, we are on the lookout for our next Customer Care Team Leader.

Every day is different at The Bread Factory, but here are some of the things you will be doing:

- Manage and assign day-to-day tasks for Customer Care Advisors
- Act as an escalation point for Customer Care Advisors
- Track and manage advisor performance and KPIs on a daily basis
- Report any dashboard issues to the Training and Quality Lead
- Effectively manage HR related issues (such as performance, absence and conduct), using a consistent and fair approach, liaising with the people team where necessary
- Work closely with the Training and Quality Team Lead to provide feedback for the advisors and identify training needs
- Work cross-functionally with other teams to resolve customer issues and improve efficiency and quality
- Lead by example, always demonstrating ‘role model’ behaviour

Here are some key areas we think you can impact in this role:

- Conduct weekly 1-2-1’s and provide regular feedback to advisors with SMART actions
- Lead and coach the team to provide ‘best in class’ customer care in every customer interaction and ensure KPI’s are being met
- Present a weekly report to the Customer Care Manager which includes an overview of the team’s performance along with the key successes and challenges
- Facilitate weekly/monthly team meetings with engaging content
- Cascade key information and updates to the team
- Communicate clearly and concisely, tailoring messages appropriately
- Use data to identify areas for improvement and feed this back to the relevant stakeholders

Our team tell us you will be a great addition if you
- Previous experience on a similar role
- Excellent customer care skills, demonstrating a can-do attitude
- Excellent time management skills and is organised and reliable.
- Excellent communication skills (written and verbal)
- Ability to work under pressure and prioritise tasks
- Adaptable to change
- Ability to motivate and engage the team
- Ability to adapt coaching style to the individual
- Empathetic and patient with a passion for helping others
- Experience in people management

What’s in it for you?
- Free products on the job.
- Family-friendly policies such as enhanced maternity and paternity pay, and grandparents leave.
- 50% GAIL’s discount card and 40% off at The Bread Factory & The Flour Station Markets. As well as access to our benefits platform.
- 25 days holiday excluding bank holidays.
- 3 months career break with your job waiting for you when you return.
- Wellbeing benefits such as 24-hour GP service, parties, Cycle to work schemes and more

We understand that flexibility can offer productivity improvement to help you balance your career with your commitments and interests outside of work. If you have a suggestion of how we can make this role work for you, please let us know.

We believe job descriptions are your daily to-do lists, and that’s why our job adverts are a little bit about us and why we would like you to choose us. If you are successful at our pre-screening stage, we can provide you with the full job description.

YASSUP2

  • Care Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Care UK Full time

    About the RoleWe are seeking a passionate and caring individual to join our team as a Care Team Leader.As a Care Team Leader at Care UK, you will be responsible for leading and supervising your shift, case managing residents, and liaising with families and healthcare professionals to ensure the best care plans are created and delivered.You will also be...

  • Residential Care Leader

    39 minutes ago

    London, Greater London, United Kingdom Leader Recruitment Group Full time

    Job Title: Residential Care LeaderSalary: £60,000 per annumWe are seeking a dynamic and experienced Residential Care Leader to join our team at Leader Recruitment Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our residential care home and ensuring that our residents receive the highest standard...

  • Airline Customer Care Team Leader

    6 months ago

    London, United Kingdom ITA Full time

    **Job Title**:Customer Care Team Leader **Salary**: £28,000 - £30,000 **Location**:Konecta UK - Canary Wharf, London **Hours**: 37.5 paid hours per week **Shifts**: Shifts between Monday to Friday 7:00am - 03:00pm **Main Purpose of Role**: We are looking for a Customer Care Team Leader who is energetic and passionate about customer satisfaction to lead...

  • Team Leader Care Bank

    6 months ago

    London, United Kingdom Care UK Residential Care Services Full time

    If you have NVQ Level 3 and proven experience of caring for older people, and are looking for a rewarding role that comes with excellent training and great opportunities for personal development, join Care UK as a Team Leader and make a real difference. Being a Team Leader at Care UK Team Leaders at Care UK are flexible in approach and have broad...

  • Team Leader Care

    6 months ago

    London, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader. **The Role** - Leading and supervising your shift - Case managing residents and liaising with families, healthcare professionals and other stakeholders...

  • Care Team Leader

    1 week ago

    London, Greater London, United Kingdom Bluebird Care Full time

    At Bluebird Care, we are committed to delivering exceptional homecare services that enable our customers to live independently in their own homes. As a Care Supervisor, you will play a vital role in ensuring the highest standards of care and support are met.Key responsibilities will include assessing customer needs, conducting risk assessments, and writing...

  • Care Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Care UK Full time

    About the Role\We are seeking a highly skilled and compassionate Care Team Leader to join our team at Care UK. As a key member of our care team, you will be responsible for providing high-quality care to our residents while ensuring their safety and well-being.\Key Responsibilities\\Leading and supervising shifts to ensure that care is delivered to the...

  • Customer Care Team Leader

    6 months ago

    London, United Kingdom The Bread Factory Full time

    **Who are we?** The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more! As our teams grow, we are on the lookout for our next Customer Care Team Leader. **Every day is different at The...

  • Customer Care Team Leader

    6 months ago

    London, United Kingdom The Bread Factory Full time

    **Who are we?** The Bread Factory is a Food Manufacturing bakery that makes deliciously crafted bread, cakes, and pastries. We are proud to craft products for our GAIL’s bakeries, neighborhood grocery stores, restaurants, and more! As our teams grow, we look for our next Customer Care Team Leader. **Every day is different at The Bread Factory, but here...

  • Team Leader Care

    6 months ago

    South London, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader. **The Role** - Leading and supervising your shift - Case managing residents and liaising with families, healthcare professionals and other stakeholders...

  • Customer Care Team Leader

    6 days ago

    City of London, United Kingdom Office Angels Full time

    Customer Care Team Leader 🌟🌟🌟 Are you passionate about leading and inspiring a team to achieve outstanding results? Are you ready to take the next step in your career? Look no further! Our client, a leading organisation in the customer service industry, is seeking a dynamic and motivated Customer Care Team Leader to join their dedicated team. 💼...

  • Customer Care Team Leader

    7 days ago

    City of London, United Kingdom CV-Library Full time

    Customer Care Team Leader 🌟🌟🌟 Are you passionate about leading and inspiring a team to achieve outstanding results? Are you ready to take the next step in your career? Look no further! Our client, a leading organisation in the customer service industry, is seeking a dynamic and motivated Customer Care Team Leader to join their...

  • Customer Care Team Leader

    6 months ago

    London, United Kingdom So Energy Full time

    London, Hybrid **️ Our Perks**: Values-driven culture - we’re really proud of our culture. - Personalised Learning and Development Budget - Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can - 25 Holiday Days + your local bank holidays - 1 Birthday day - it only happens once a...

  • Customer Care Team Leader

    6 months ago

    London, United Kingdom So Energy Full time

    London, Hybrid **️ Our Perks**: - Values-driven culture - we’re really proud of our culture. - Hybrid working hours - one day in our London office and the rest WFH - Technology - Your choice of Mac or Windows - 25 Holiday Days + your local bank holidays - 1 Birthday day - it only happens once a year! - 3 So Giving Days - spend these days giving back to...

  • Night Care Team Leader

    6 months ago

    London, United Kingdom Jewish Care Full time

    Our multi-award-winning organisation is looking to recruit a Night Care Team Leader to join our Care team. The role of Night Care Team Leader is based on a rota basis which may include evening and weekend shifts. This is a pivotal position to help ensure our residents live a meaningful life and feel involved within their community. The role of Night Care...

  • Airline Customer Care Team Leader Hybrid

    5 months ago

    London, United Kingdom South West Recruitment Full time

    Our established global client based in Canary Wharf, London is looking to recruit a Customer Care Team Leader for Airline Team. - At least 3 years experience within a management position - **MUST have previous Amadeus experience**: - Proven experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to...

  • Customer Team Leader

    6 months ago

    London, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Westwood Lane, Blackfen, DA15 9PS- Pay: £14.47 per hour including London allowance- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.- Full, paid training provided- - You must...

  • Customer Team Leader

    6 months ago

    London, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 2 Oldfield Place, Dartford, DA1 5WJ- Pay: £13.32 per hour- Contract: 25 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- - You must...

  • Customer Team Leader

    6 months ago

    London, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 12-14 Carlton Parade, Orpington, BR6 0JB- Pay: £14.47 per hour including London allowance- Contract: 30 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role...

  • Customer Team Leader

    6 months ago

    London, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 31 Windsor Road, Wraysbury, TW19 5DE- Pay: £12.10 per hour- Contract: 15-39 hours per week + regular overtime, permanent, full or part time hours- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...