Call Centre Operator

2 months ago

Swindon, United Kingdom CHANNEL ALT LTD Full time

**Key Responsibilities**:

- Answer incoming calls from customers to provide assistance, resolve issues, and answer inquiries about products and services.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Assist with order processing, account updates, and other customer service tasks as needed.
- Follow call centre scripts and guidelines to ensure consistency and quality in customer interactions.
- Collaborate with team members and other departments to resolve complex issues and improve customer experience.
- Stay up-to-date with company products, services, policies, and procedures.
- Meet or exceed performance metrics and targets for call handling, resolution time, and customer satisfaction.

**Qualifications**:

- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and call centre software.
- Ability to handle high call volumes and work in a fast-paced environment.
- Positive attitude, patience, and a professional demeanor.

Pay: From £24,645.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024

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