Night Contact Centre Advisor

2 weeks ago

Bristol, United Kingdom Unite Students Full time

**Night Contact Centre Advisor**

**The Role**

**Location**:Bristol Head office

**Hours and Shifts**:36hours per week, 4 shifts on, 4 shifts off on a rota basis covering Mon - Sun. 10 hour shifts between 10pm - 7am. Some day-shifts on a pre-agreed, rota basis for training.

**Salary**:£24,500 + bonus + benefits

**The Role**

Our Contact Centre is a vital part of service delivery at Unite Students. As an Advisor, you'll be an essential part of a highly skilled team, assisting internal and external customers with a wide range of queries, helping our students to navigate day-to-daylife in their home.You'll also help to provide knowledge and insight to the rest of the business, so that we can continue to improve our customers' experience with uS.

It's an exciting and rewarding place to be, working as part of a lively team and in an environment committed to supporting your success as well as our students'. In return, you will receive great pay, training, competitive benefits, lots of opportunity toprogress, and the support of a friendly and experienced team.

**What You'll Be Doing**
- Handling a wide range of customer queries, including:

- Managing payments and arrears, handling & resolving complaints, finding the perfect room for prospective customers & rebookers, welfare signposting & escalation, cancellation requests
- Representing our customers' voice at all-levels, proactively seeking opportunities for improvement to prevent future customer service failures.
- Reporting any issue which prevents progression of normal duties to internal support teams (such as our IT Service Desk) and/or Team Leaders and Managers as needed

**What We're Looking for in You**
- A solution-focused, customer orientated individual, showing enthusiasm for making our customers feel supported when they need us
- Previous customer service experience and/or excellent written and verbal communication skills
- Ability to remain patient, calm and logical under pressure and during challenging interactions
- Ability to organise & prioritise workload in a fast-paced environment
- Target-driven and keen to perform to our department's Key Performance Indicators and Service Level Agreements

**What You'll Get in Return**
- An annual bonus so you can share in the company's success
- 25 days' paid holiday
- Pension - based on how much you save, we'll contribute 1% more
- Shared Parental Leave - 18 weeks full pay
- Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more

**About Unite Students**

Founded in 1991, Unite Students is a FTSE 100business and the UK's leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture,and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

**Instinctive inclusion.**We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

**People make Unite Students.**Employees, students, neighbours all contribute to building environments where we can all thrive.

**Room for Everyone**

We're proud to be an employer that**embraces individuality**, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a**home for success**, for bothour employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us

  • Contact Centre Shift Manager

    5 days ago

    Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid) This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We’re offering an exciting new...

  • Contact Centre Shift Manager

    5 days ago

    Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid) This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of...

  • Contact Centre Shift Manager

    2 weeks ago

    Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid) This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of...

  • Contact Centre Shift Manager

    2 days ago

    Bristol, United Kingdom Sports Technology Awards Group Full time

    Location: Bristol (Hybrid) This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of potential ...

  • Contact Centre Shift Manager

    2 weeks ago

    Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid)This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .We give you a world of potentialWe’re...

  • Call Centre Advisor

    4 weeks ago

    Bristol, United Kingdom Interaction Recruitment Full time

    **Reference** 421990 **Salary** £13 - £13/hour **Job Location**: - United Kingdom - England - South West England - Bristol - Bristol **Job Type** Temporary **Posted** 16 May 2023 **Customer Service Advisor - Sales and Service** **£13 per hour** **Monday to Friday 8am-7pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours...

  • Operations Support Desk Advisor

    4 weeks ago

    Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Are you a problem solver? Are you able to multi-task? Do you enjoy working in a busy environment? We are looking for an enthusiastic individuals to join our team as an Operations Support Desk Advisor, based in our Emergency Operations Centres (999 control rooms). A key part of the Delivery Cell, the Operations Support Desk (OSD) Team delivers a 24 hour a...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Opus Apeiro Full time

    **Job Advert: Customer Service Advisor** **Company description.** Our software company is dedicated to developing **cutting-edge technologies** that provide** real-world solutions**  to our clients’ everyday problems. Our clients are primarily in the**  Security, Cleaning, Facilities Management and Hospitality sectors.** We have recently moved...

  • Customer Renewals Advisor

    4 weeks ago

    Bristol, United Kingdom RAC Motoring Services Full time

    About The RoleDo you know how to deliver an exceptional customer experience? Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals and Retention Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience,...

  • Senior Energy Advisor

    4 weeks ago

    Bristol, United Kingdom Centre for Sustainable Energy Full time

    **Job Title**:Senior Energy Advisor **Location**: Bristol **Salary**: £25,953 **Job Type**:Full time, Fixed-term 12 months The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our...

  • Service Advisor

    2 days ago

    Bristol, United Kingdom Octane Recruitment Full time

    Job Title: Service Advisor - Bristol Salary: £27,000 Basic + Bonus (OTE £33,000) Hours: Monday to Friday 08:00-18:00, with Saturday mornings on a rota Ref: OC17239 We have a new vacancy for an experienced Service Advisor for my client's main dealership in Bristol. My client is part of a large dealer franchise that represents some fantastic brands....

  • Service Advisor

    1 day ago

    Bristol, United Kingdom Octane Recruitment Full time

    Job Title: Service Advisor - BristolSalary: £27,000 Basic + Bonus (OTE £33,000)Hours: Monday to Friday 08:00-18:00, with Saturday mornings on a rota Ref: OC17239We have a new vacancy for an experienced Service Advisor for my client's main dealership in Bristol. My client is part of a large dealer franchise that represents some fantastic brands. This role...

  • Call Centre Advisor

    2 weeks ago

    Bristol, United Kingdom Interaction - York Full time

    Customer Service Advisor£13 per hourMonday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance)Office-based in Bradley Stoke (BS32)We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is the UK's...

  • Learning and Development Advisor

    6 days ago

    Bristol, United Kingdom National Composites Centre Full time

    As the Learning and Development Advisor, you'll play a crucial role in supporting all NCC staff members in their professional and personal development. This involves working with business stakeholders to identify skill gaps then creating and delivering high-quality training and assessment programs using a mixture of eLearning, virtual and face to face.Your...

  • Night Parcel Sorters

    4 weeks ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Mail Sorters - Night shifts** **£14.81 per hour** **Start: ASAP** **Duration: Commit until to the 21st December** **Filton Bristol** Pertemps are currently hiring multiple Mail & Parcel Sorters to work at Royal Mail sorting centre based in Bristol, during the busy festive period. This role is physically demanding & will involve...

  • Parts Advisor

    4 weeks ago

    Bristol, United Kingdom Dick Lovett Full time

    Embark on an exhilarating career journey at Porsche Centre Bristol, where passion, innovation, and excellence converge. As a Parts Advisor, you will not only witness the unveiling of new models in 2024 but also be part of our journey to an all-new purpose-built Destination Porsche Dealership. We are looking for an experienced and dynamic Parts Advisor to...

  • Customer Training Support Advisor

    4 days ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £10.The suitable candidate will have previous customer service experience and have strong communication skills. ...

  • Service Advisor

    3 weeks ago

    Bristol, United Kingdom Kemp Recruitment Full time

    Service Advisor Job Title: Service Advisor Location: Bristol Hours:  Flexible hours / Monday to Friday  Money: £33,500 Our client is looking for an experienced Service Advisor in the Bristol area. The client is looking to recruit an experienced Service Advisor with fantastic customer service skills and an excellent telephone manner to work within their...

  • Customer Relations Advisor

    4 weeks ago

    Bristol, United Kingdom The Recruitment Co Full time

    We are currently recruiting for Customer Service Advisors to join our client existing team based in Avonmouth this will be an office based role. You will be completing 4 weeks of training before being entered onto the 4 week rota. Our client is a well known parcel distributor and this role involves working within their Depot's Customer Service Hub **What...

  • Night Switchboard Operator

    7 days ago

    Bristol, United Kingdom Pamela Neave Employment Group Full time

    Bristol - Posted 52 mins ago **Job Reference**: CT10916 First point of contact for Hospital. Must be able to be calm in a crisis. Good customer service skills. 7 nights on 4 days off 7 nights on 3 days off. - Basic DBS required **Hours**: Full-time **Location**: Bristol **Salary**: £14.39 PH