Audio-visual Remote Service Engineer

2 weeks ago


Didcot, United Kingdom Prospero Integrated Full time

**Audio-Visual Remote Service Engineer**

Are you an Audio-Visual Service Engineer looking for remote work?

Prospero Integrated are currently searching for an AV Service engineer to join a cutting-edge technology company working in audio visual communication and collaboration.

Key Details:

- £30k-£40k
- Didcot, Oxfordshire (HQ location)
- Remote/hybrid
- Permanent

Role Involves:

- Collaborating with colleagues in the service team to resolve a range of technical issues, contributing your relevant knowledge and experience. This will include supporting AV field service engineers who are on site, with information, and helping to progressescalation issues with manufacturer support / project teams / commissioning team.
- Utilising remote access and monitoring tools to service our client's AV systems. This could include uploading firmware and appropriate changes to configuration files for AV or VC hardware e.g. Logitech, Shure, Poly, QSC.
- Diagnosing faults with equipment and systems, and collaborating with colleagues to resolve matters that need follow-up work such as spare parts, warranty returns, product replacement.
- Updating of system commissioning documentation such as AV/IT schedules, and accurate note recording of work carried out on site and via remote work.
- Working with the service administrator to facilitate site visits from our AV field service engineers and remote support within the terms of our client's service level agreements (i.e. the contractually agreed remote and site response times).
- Providing some informal and ad hoc end user training / user education to ensure the systems are used correctly.

**Skills**:

- To be an enthusiastic team player capable of meeting deadlines and going the extra mile to ensure timely task completions.
- To have/maintain strong knowledge of both Design Integration's and other manufacturers products.
- To ensure that health & safety policies are always complied with.


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