Euc Engineer

**Contract**: Full time, Permanent
**Location**: Didcote, Oxon
**Salary**: Competitive

**Benefits**: Competitive
**The Vacancy**:

- Are you a natural problem-solver with a technical mind? Join Alamy as their new EUC Engineer and you will find the perfect situations to nurture those talents.
- In this role you will be responsible for developing and supporting Alamy’s end user computing landscape across global locations. You will provide software and hardware support to the business, both desk-side, and remotely.
- You will focus on configurating and supporting internal users, resolving issues, managing user equipment and consumables, and maintaining and developing user-related software and hardware.
- You will have the opportunity to grow into network and infrastructure support - so if you’re enthusiastic and keen to broaden your skills, keep reading.

**Your daily tasks will be to**:

- Maintenance of standard PC/ laptop builds.
- Management of the IT Service requests in coordination with the India IT Services team.
- Installation and deployment of laptops, desktops, and mobile using enterprise deployment tools.
- User maintenance and access management.
- Securing the EUC assets using enterprise tooling.
- Support with the maintenance and security of Alamy’s network and server infrastructure.
- Work with the Delivery teams to safely transition new and amended services into operations.
- Champion the use of EUC productivity tools.
- Management of EUC refresh projects.
- Maintain a knowledge of the latest technology services and drive service improvements.
- Who you are:

- Troubleshooting mindset.
- Tenacious.
- Resilient.
- Security conscious mindset.

**What we need from you**:

- A degree in Computing - or equivalent qualification.
- Experience in a similar role.
- Excellent verbal and written communication skills.
- Experience using ITSM tools for incident management.
- Comfortability working collaboratively with 3rd parties.
- Experience troubleshooting software issues on Windows.
- Skilled at troubleshooting hardware issues and replacing hardware on desktops and laptops.
- Great customer service skills.
- Familiarity of administration of Office365

**Inclusion**
**Why wait?**
REF-202 830