Customer Service Administrator

2 days ago

Potters Bar, United Kingdom Caretech Full time

**Customer Service Administrator - Potters Bar**

Would you consider yourself to be a positive and friendly person? - If so, we have just the role for you

We are recruiting for dynamic Customer Service Administrator to interact with the business’s new staff members. The post holders will be responsible for engaging with employees at various stages within their first three months, to ensure that they have beenprovided with the support and tools required to be successful in their roles and ultimately, further improve the employee experience.

**Benefits**

£25,000 per annum

31 days holiday inclusive of bank holidays

Flexible Additional Holiday Purchase Scheme

Dedicated learning & development programmes.

Access to a wide range of free online courses for all staff on a variety of topics

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme - earn up to £250 per referral

Stakeholder Pension

Share Save Scheme

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee recognition schemes

Carer progression within the company.

**Main duties & responsibilities**:

- Using questions to discuss and record key check areas for new starters, in order to ensure that the post on boarding experience has been positive.
- Liaise with internal departments and Service Managers to resolve employee issues and close the loop
- Understand the requirements of new joiners in various roles across the group
- Collate data and feedback to build stories of the 'New Starter Journey’
- Identify local, regional and divisional trends
- Build positive and engaging relationships with employees
- Take personal responsibility for making appropriate decisions for with mínimal supervision
- Support and follow up on any failures
- Escalate queries where required
- Data Management within the HR/Payroll system

Engaging and personable

Advanced relationship management skills

Supportive and efficient

A strong solutions provider

Diligent and conscientious in the accuracy of their work

Self-motivated with strong organization skills

Ability to operate in a fast paced, dynamic environment and able to work under pressure

Adaptable and a quick learner

**The Organisation**:
CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative carepathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supportedliving services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.

CareTech Community Services are proud to inform you that they are a "Disability Confident Leader".

STRICTLY NO AGENCIES

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