Camlin Academy Placement Programme

2 weeks ago

Lisburn, United Kingdom Camlin Group Full time

**Camlin Academy Placement Programme**

Camlin’s vision is to optimise the critical infrastructure all around us by bringing revolutionary products to life for a wide range of industries, including energy and rail, and has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

**WHAT WE OFFER?**
Our purpose is ‘To Engineer Better Futures’. Camlin offers its employees the opportunity to work in an environment which is focused on exceeding the expectations of our customers and innovation within a fast growing, engineering technology business. We offer an excellent opportunity for ambitious individuals to work in international locations, earn a competitive rewards package, as well as many more incentives for success

The Camlin Academy Placement Programme is a 12 month programme. You will be given responsibility and opportunities to add value from day one and appointed a mentor to support you in your training.

**WHO ARE WE LOOKING FOR?**
At Camlin we aim to attract the brightest, and most ambitious achievers from both graduate and undergraduate levels. We are looking for self-motivated, career driven individuals who want to work in cross-functional teams in a challenging and creative environment at our head office in Lisburn, and in our centres of excellence in Italy and Poland. You will need to be a second-year student from a 3rd level qualification seeking an excellent opportunity to learn and grow in business.

**Level 1 Service Desk Engineer - Placement Opportunity**

This is an exciting opportunity for a service desk support engineer who wishes to join a dynamic IT team. This role requires an enthusiastic, well organised service desk engineer to provide first line support to a large-scale end user computing architecture focusing mainly on a Microsoft based platforms as part of a complex distributed network.

You will be working alongside the small, existing team but will be expected to bring additional knowledge and experience to aid the growth and expansion of the company. This position is based in Lisburn but may require occasional visits to our other sites and offices.

**Responsibilities**
- Troubleshooting of high availability systems (physical and cloud).
- First response for user issues or ticket within the IT services desk.
- Triage and manage the escalation of ticket within the IT service desk.
- Manage the procurement of IT equipment.
- Perform diverse technical assistance, troubleshooting and maintenance duties and document findings.
- Create or update IT systems documentation and processes.
- Maintain, update and audit data systems; document projects, write and maintain user instructions

**What you will need to succeed**
- You will need to be a second-year student from a 3rd level qualification, seeking an excellent opportunity to learn and grow in business.
- Knowledge of current technological developments/trends in area of expertise.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of professionals.
- Strong organisational skills.
- Ability to troubleshoot complex computer problems and to coordinate hardware, software, and/or network solutions.
- Ability to communicate technical guidance and instruction to users.
- Excellent telephone manner. Some support will be provided over the phone.

**OUR VALUES**
- **We work together** - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other. We understand that every single person plays an important role in making Camlin a success and we work with an open approach that values everybody’s contribution.
- **We believe in people** - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive. We strive to create an environment that maximises the skills, talent, and capabilities of people, both individually and collectively. We want a purpose driven culture that creates alignment, energises, inspires, and connects us all in an authentic way.
- **We won’t accept the ‘way it’s always been done’** - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
- **We listen to learn** - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve. We understand that it is through listening that we can better understand the needs of our multiple stakeholders. That is how we build tru

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