Technical Support

2 weeks ago

Lisburn, United Kingdom Camlin Group Full time

**Technical Support - Tier 1**Technical Support Tier 1

Fixed term 12month Placement

Reporting to - Technical Support Team Lead

Entry Level

Camlin Energy

**WHAT WE OFFER**

Camlin’s vision is to optimise the critical infrastructure all around us by bringing revolutionary products to life for a wide range of industries, including energy and rail, and has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

**WHO WE ARE LOOKING FOR**

Our purpose is ‘To Engineer Better Futures’. Camlin offers its employees the opportunity to work in an environment which is focused on exceeding the expectations of our customers and innovation within a fast growing, engineering technology business. We offer an excellent opportunity for ambitious individuals to work in international locations, earn a competitive rewards package, as well as many more incentives for success
The Camlin Academy Placement Programme is a 1-year programme. You will be given responsibility and opportunities to add value from day one and appointed a mentor to support you in your training.

**WHAT TO EXPECT DAY TO DAY**

Camlin Energy has an exciting opportunity for someone to join us in a Technical Support - Tier 1 position within the Global Services Department

Responsibilities include:

- Provide technical analysis of reported customer problems in the form of support cases to produce findings, conclusions, and solutions.
- Liaise with other Camlin departments to obtain any other technical information required to help resolve more complicated problems for customers.
- Provide live support to Camlin Field Service Engineers during install/commissioning and repair work.
- Creating work instructions and training documentation to support customers and field service engineers.
- Maintaining accurate history of all field installations.
- Capturing quality issues discovered in the field and raising NCR’s (non-conformance report).
- Undertake any other duties that are required to ensure the smooth operation of the Technical Support function.

**WHAT YOU WILL NEED TO SUCCEED**
- Proficient in Microsoft Office.
- Good analytical and problem-solving abilities.
- A positive, can-do attitude, keen to learn and develop industry and product knowledge.
- Attention to detail.
- Effectively Prioritise your Workload.
- Excellent verbal and written communication skills.
- You will need to be a second-year student from a 3rd level qualification seeking an excellent opportunity to learn and grow in business.

**QUALIFICATIONS**
- On target for a minimum of a 2:1

**DESIRED CRITERIA**

The following skills will be valuable but are not essential:

- Good communication skills are essential as the role will include new concepts and working across different business functions
- The person who fills this role must be able to manage and prioritise tasks
- Customer service experience.
- Fault finding experience.

**OUR VALUES**
- We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
- We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
- We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive, and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
- We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
- We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit and planet.

**COMPANY DESCRIPTION**

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems.

As of today, the Camlin operation spans over 20 countries across the globe.

**BENEFITS**
- Competitive salary
- Company Pension & Life Assurance Schemes
- On-site parking
- Smart / Remote Working
- Subsidised Gym Membership
- Wellness programmes

**EQUAL EMPLOYMENT OPPORTUNITY STATEMENT**

Individuals seeking employment at Camlin are considered wi

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