Student Support Coordinator

3 weeks ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Support Coordinator**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**Student Support Coordinator**

**Hybrid role - London**

**About QA**:

- QA is the UK’s leading tech training and talent solutions organisation. We provide a comprehensive suite of services to help individuals and companies be winners in the digital revolution. Our unique combination of world-class digital and live skills development capabilities with proven workplace outcomes put us in a strong position to help close the global digital skills gap. We're actively breaking down the current landscape of learning and establishing a better one - you can make a difference with us and help transform lives by joining our Learning Revolution.**About the Position**:
- Review and update all Knowledge Based Articles (KBA’s) regularly to ensure all London students are receiving up to date and accurate information.
- Support with enrolment & induction for all new students including delivering induction and generating enrolment reports and stats.
- Work closely with counterpart colleagues from the Student Engagement Team on implementation of London support model around Student Casework, Student Conduct, Specialist Student Support & Student Attendance and Engagement.
- Plan key activities throughput the academic year including new university initiatives based on University Strategy around Student Experience
- Support student retention of students and complete follow ups around Attendance & Engagement ahead of withdrawal of students
- Support the London Lead for visa compliance audits led by UKVI or the University Visa Compliance Team by ensuring student records are accurate and up to date.

**About You**:

- Previous experience at working with a university, including working knowledge of wider campus and student operations management
- Working knowledge of the activities of other areas of the University relevant to the role
- Experience of working independently and dealing with unforeseen problems and circumstances.
- Experience recruiting staff and managing probation and appraisal.
- Knowledge of the policies and procedures as applied to Higher Education.

**What We'll Do For You**:

- You may have noticed we’ve not stated the salary for this position. We’re currently working on creating more transparent salary bands across QA, so rest assured, our salaries are competitive and will be discussed as part of the recruitment process. We’re offering you; 27 days holiday plus ability to purchase 5 more days, 3 days a year fully paid training, 2 days a year paid charity volunteering, Medicash (healthcare moneyback scheme), casual dress code and more.As market leader in training, we know a few things about learning & development. You’ll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.At QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we’ll set you up with a buddy to help get you settled in from day one. #LI-CS1 #LI-Hybrid #LifeAtQA**A little more about QA**:

- QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions
- Learning, Apprenticeships, Consulting and Higher Education
- all of which deliver innovative and cutting-edge skills solutions to UK organisations.-
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.Vacancy location

**Location**:

- London, London, London (Middlesex Street)**Job Description**:
**Attachment****:

- 5046 Student Support Coordinator.docx (160 Kb)General information

**Reference **:1000005046

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