Application Technology Support Lead

4 months ago

Glasgow, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As an Application Technology Support Lead in Engineering Platforms & Experience team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

**Job responsibilities**
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Monitor system performance and identify areas to improve in terms of efficiency, reliability, and scalability.
- Implement and maintain monitoring, logging, and alerting systems for proactive issue detection and resolution to ensure proper configuration management and version control practices.
- Participate in incident response and resolution, including root cause analysis and post-incident reviews.

**Required qualifications, capabilities, and skills**
- Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Expertise in a development language such as Java or Python or scripting languages such as Java Script, Bash or PowerShell.
- Understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry, etc.
- Experience with micro-services, Unix, Linux
- Experience of Agile Methodologies (Scrum/Kanban, Test Driven Development etc)
- Experience in a DevOps or support role, working with CI/CD tools and infrastructure automation.
- Hands-On knowledge of containerization technologies like Docker and orchestration platforms like Kubernetes.
- Participate in weekends on call support, as an escalation point of contact.

**Preferred qualifications, capabilities, and skills**
- Experience with configuration management tools like Ansible, Puppet, or Chef
- Experience in data mining and querying against databases

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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