Customer Service Lead

5 months ago

Port Sunlight, United Kingdom Unilever Full time

**Customer Service Lead - **Elida Beauty**

**Work Location - UK **(with ability to travel to Milton Keynes & Battersea)**

**Job Type - Full Time**

**Work Level - 1C**

**Who we arewe are Elida Beauty**

Elida Beauty is a very exciting new beauty business within Unilever. We are re-found iconic brands by remixing them for today’s generation, making them even bigger beauty hits than they were first time around.

Our remixes democratize beauty, because we want everyone on the ‘beauty dance floor’ with our top-quality products at a great value.

Driven by our colleagues creativity, agility and close connection with consumers, customers and suppliers we are able to unleash the true potential of our loved brands with a fresh start. We ‘Re-Found’ them using a start-up mentality that always ‘finds a way’. Our ‘no silos’, one team approach drives both personal and business growth so that together we deliver outcomes that are music to the ears of consumers, customers, colleagues and the planet alike.

**Your Role & Key Responsibilities**

**Customer Services Lead**

Your main function is to lead the Customer Service team within the Elida Beauty business. The team look after our customers, manage their orders, building and maintaining strong relationships externally, as well as regularly working with internal stakeholders to ensure that we maintain our quality and service standards at all times. The role is a core part of our business and will be key to developing our service model as we move forward and evolve Elida Beauty as an organisation. The role reports to the Customer Services Director.

**Key **Accountabilities**:

- Manage the team of direct & indirect Customer Service specialists
- Own ‘OnTime’ results and partner with Supply Planning on ‘InFull’ service results
- Work with the Distribution Centre to ensure Operations meet business needs
- Lead the Cutover and Integration of all Customer Service Activity carried out by Unilever as Elida Beauty moves to a separate entity and introduces its own processes and ways of working
- Support the collaboration team with key account activity, following up on priority orders and customer issues with the sales team
- Support key accounts to ensure customer launch plans are carried out correctly
- Run customer and process related projects
- Drive Improvements in the way we work every day

**Needs to be**:

- A Team Player with people management experience
- Able to work in detail and direct others to act
- Organised with good prioritisation skills
- Great communicator
- Comfortable with and driver of change
- Key representative of the Elida Beauty Business Unit externally across various key stakeholders and organisational bodies.

**Needs to have**:

- A bias for action & passion to find solutions to problems
- Ability to demonstrate people skills and integrity
- A passion for great customer service and the Beauty & Personal Care World
- Language Requirements: English / Additional languages are a plus
- As a team player within Elida Beauty, it is important that you share these values & mindsets;

**The Elida Beauty Team welcome**:

- A Performance and growth mindset
- A fearless, entrepreneurial mindset
- Agility to thrive in a BANI world
- Flexibility to drive change
- Transparency, openness & honesty
- Passion for diversity & inclusion

**Join us**

If you want to further unlock your potential and work in an entrepreneurial environment where you will have the autonomy to act like a founder to drive brands and business forward. We will help you to unlock your personal creativity, upskilling and re-skilling you along the way. Together, we will develop leading-edge digital marketing skills and best-in-class teamworking capabilities and be a place of work where you can be yourself every day.

Imagine how good we will feel when we see that our creativity reignites growth in the business because consumers embrace our new ideas.

**Better for our consumers, better for the world and better for each of us**

The way we manufacture, package and distribute our products will be better for everyone and for the planet. We will bring a new meaning to diversity and inclusion by providing access to beauty products that suit every kind of skin and hair.

Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

**Excited about the Role?

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