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Reception Supervisor

3 months ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Reception Supervisor - Patient Access Centre
37.5 hours p/w - Monday - Friday

An exciting opportunity has arisen to join the Outpatient Reception team as a Supervisor, working as part of and supporting the wider team across Torbay Hospital and also Paignton HWBC.

The ideal person will have line management experience within a healthcare setting, with a proactive approach and excellent customer service skills.

The team is compromised of 16 Receptionists that work across 7 Reception areas.

This role will be working alongside the current Supervisor, sharing the line management duties of the team while also supporting in the day to day running of the allocated Reception areas.

The role will cover at both Torbay Hospital and Paignton HWBC, hours and working location are variable throughout the week.

Line management of 8 Band 2 Receptionists including absence, performance and annual achievement reviews

Supervision of allocated Reception areas

Completeing staff rotas and monitoring Flexi time of allocated staff

Service improvement and change managment

Checking patients in for Outpatient appointments

Booking, cancelling and rearranging Outpatient appointments

Management of notes (tracering, requesting, etc.)

Setting up of clinics for day

Assoctiated administration tasks (completeing outcomes, etc.)

Taking inbound calls

Maintaining a high standard of customer service

Use of hospital systems to effectively support the management of the patient journey

Managing spreadsheets as required

Liaising with colleagues at all levels to ensure the patient journey is smooth

To work in accordance with the Trust policies at all times

The Outpatient reception team covers 7 busy reception areas within Torbay Hospital and Paignton HWBC; Main Outpatients Reception, Eye Clinic Reception, MAAT Reception, Crowthorn Unit Reception, Paediatrics Reception, Fracture Clinic Reception and Urology Reception at Paignton HWBC.

The department handles approximately 500,000 appointments a year.

Why Work With Us

For full details of the job description and main responsibilities please read the attached JD & PS document.