Internal Specification Sales Support Supervisor

3 weeks ago


Hexham, United Kingdom FRITZ EGGER GmbH & Co. OG Full time

**City**: Hexham** Contract Type**:Full-time** Job-Code**:4047** Department**: Customer Service

**Your Tasks**:

- Lead the team to achieve agreed targets, driving sales leads into the business, and coach and mentor the team to achieve high service levels through efficient processes and service standards.
- Make outgoing calls to indirect customers in specified target areas to advise of EGGER services, offer support, gain knowledge of customers and projects, and qualify projects for the specification team, passing on viable leads.
- Develop and maintain efficient and digitalised processes for the team, ensuring high customer satisfaction through customer-focused process and service design.
- Utilise activity data to provide market intelligence, working closely with internal teams to drive sales and improvements in our business.
- Join sales and marketing meetings to share insight and align strategy across teams, and attend customer events to enhance market and customer knowledge while promoting EGGER services.

**Our Requirements**:

- Good standard of education.
- Related work experience in service / sales and people management.
- Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
- Must be well organised, efficient, personable, have a good, confident telephone manner and a strong customer service ethic.

**We Offer**:
The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.

**Other benefits include**:
A competitive salary and pension scheme (with Life Assurance).
Private Health Cash Plan.
An annual Christmas bonus and gift.
Annual lifestyle and wellbeing checks.
The chance to work for an international business operating across 11 countries.
25 days holiday plus bank holidays.
Subsidised travel to and from work.
An environmental and sustainability focused employer.
Tailored training and career development opportunities.
The opportunity to take part in a range of employee wellbeing initiatives.
On-site restaurant.
Access to free fruit on a weekly basis.
Free parking in a secure staff car park.

Applications close: 24 April 2024

**Your Contact**

Philip Maloney, HR, T 01434 602191

**About EGGER**:
We create more from wood. With more than 11,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing - manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.

**Learn more**:

- Application process- Careers at EGGER- Your Career at EGGER



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