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Internal Specification Sales Support Assistant

1 month ago

Hexham, United Kingdom EGGER Group Full time

**Your Tasks**
- Manage incoming enquiries from indirect customers via phone, mail and live chat, obtaining and updating customer and project information.
- Qualifying leads for further contact with sales teams based on company and project information obtained.
- Collaborate with marketing and sales teams to align topics with current marketing campaigns and strategies.
- Process sample orders from customers and internal colleagues according to service level agreements and customer quotas.
- Achieve team targets surrounding customer satisfaction and service level agreements.
- Document and log all activity and data according to CRM system processes.
- Deputise and support for the sales function within the team.

**Our Requirements**
- Good standard of education.
- Related work experience in service and administration role.
- Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
- Must be well organised, efficient, personable, have a good, confident telephone manner and a strong customer service ethic.

**We Offer**

The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.

**Other benefits include**
- A competitive salary and pension scheme (with Life Assurance).
- Private Health Cash Plan.
- An annual Christmas bonus and gift.
- Annual lifestyle and wellbeing checks.
- The chance to work for an international business operating across 11 countries.
- 25 days holiday plus bank holidays.
- Subsidised travel to and from work.
- An environmental and sustainability focused employer.
- Tailored training and career development opportunities.
- The opportunity to take part in a range of employee wellbeing initiatives.
- On-site restaurant.
- Access to free fruit on a weekly basis.
- Free parking in a secure staff car park.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: Hybrid remote in Hexham, NE46 4JS

Reference ID: 4048

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