Maternity Hub Receptionist

**Job Purpose**: To provide clerical support to the clinical and midwifery staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy. Key Duties: To provide a reception service for both antenatal and gynaecology clinics.

Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding as indicated. Dealing with enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries from health professionals and members of the public, in person or via the telephone. Whilst receiving general telephone calls, record messages and deal with initial enquiries, referring to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.

To update appointments, forms, etc. electronically in patients notes. To assist with housekeeping duties within the department. To maintain effective communication with colleagues within the department.

To utilise effective electronic patient record systems. Facilitate the prompt collection of data by liaison with the clinical coding department. Provide general clerical support such as photocopying, opening and sending post, stock and equipment ordering and monitoring, stationary orders, arranging repairs. Other Duties: To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust Policies and Procedures. Attend all mandatory training. In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the department. To respond appropriately to clinical emergencies as directed by the midwife in charge.

To contribute / to participate in any initiatives to improve the quality of service to patients.