Customer Service Advisor

2 months ago

Speke, United Kingdom Sopra Steria Full time

Looking for a fresh challenge in 2023? Experienced in a Customer Service-focused role within the Contact Centre, Retail, Care or Hospitality industry? If so, this could be the one for you

This exciting new role is working 4 nights on 4 nights off between the hours of 09:20pm-08.00am on a permanent contract, working from home. Training with be office-based in the Liverpool office. There will also be the requirement to attend the Liverpooloffice on occasion.
We are a large and complex business so you can expect the role to be interesting and varied, and it also means we can offer excellent training, development opportunities, along with a flexible benefits package which you can tailor to meet your needs.

**What you will be doing**:

- Answer incoming calls and communicate with customers through a wide variety of digital communication methods within the time specified by the agreed service levels
- Maintaining customer relationships. meeting expectations and ensuring that our customers are advised with accurate and reliable information
- Identifying and raising any concerns that could lead to wide scale customer impact and liaise with internal colleagues across other departments to find appropriate solutions for the customer
- Maintaining relationships with our regional providers through consistent communication, both verbal or written
- Working effectively as a team to provide a first-class service to the customer
- Working with the wider Contact Centre team to ensure an approach that supports a positive working environment and culture
- Effective questioning, to obtain a clear understanding of the calls being received and accurately entering all information into the system to support our regional teams with their drive for a first-time fix

**What you’ll bring**:

- Customer service experience
- Excellent listening, verbal and written communication skills
- Articulate & able to develop good working relationships with colleagues & clients, working well as remote team
- Able to use initiative & exercise good judgement
- Good Microsoft IT and computer skills

**It would be great if you did have**:

- Experience working within a Contact Centre environment
- Experience working night shifts
- Resilience and the ability to deal with challenging customers and situations

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**: Full-time, permanent, training with be office-based in the Liverpool office. There will also be the requirement to attend the Liverpool office on occasion.

**Location**: Liverpool

**Security Clearance Level**: BPSS

**Internal Recruiter**: Caroline

**Salary**: £26,780, inclusive of 3% flex fund

**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about our company?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR& Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million
- providing more funds for front line public services.

  • Customer Service Advisor

    2 weeks ago

    Speke, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **£21,000 basic salary plus team bonus (up to £250 per month)** **Speke** **Permanent** **Monday to Friday 8:45am to 5:00pm** An opportunity has arisen for a Customer Service Advisor to join our client in the Speke area. Day to day you will be response for all elements of sales support, service and...

  • Customer Service Advisor

    1 month ago

    Speke, United Kingdom Pertemps Liverpool Full time

    **Customer Service Advisor South Liverpool £26,500 basic salary Monday to Thursday 8am to 5pm and Friday 8am to 12pm Permanent Office based** A position has arisen with our client in the South Liverpool area who are seeking a Customer Service Advisor to join the team. The purpose of the position will be to act as the first point of contact for clients; you...

  • Customer Service Advisor

    1 month ago

    Speke, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **South Liverpool** **£26,500 basic salary** **Monday to Thursday 8am to 5pm and Friday 8am to 12pm** **Permanent** **Office based** A position has arisen with our client in the South Liverpool area who are seeking a Customer Service Advisor to join the team. The purpose of the position will be to act...

  • Customer Service Advisor

    2 weeks ago

    Speke, United Kingdom CCP Full time

    Are you a customer centric individual who thrives to deliver high quality and efficient customer service? Do you demonstrate an empathetic and considered approach when dealing with customer enquiries? Due to continued growth and demand, CCP has been asked by an established housing association to assist them with appointment of X25 Temporary Customer Service...

  • Customer Service Advisor

    1 week ago

    Speke, United Kingdom CCP Full time

    Are you a customer centric individual who thrives to deliver high quality and efficient customer service? Do you demonstrate an empathetic and considered approach when dealing with customer enquiries? Due to continued growth and demand, CCP has been asked by an established housing association to assist them with appointment of X25 Temporary Customer Service...

  • Customer Service Advisor

    2 days ago

    Speke, United Kingdom LFUK Recruitment Full time

    LFUK are looking for an experienced Customer Service Advisor to join their team in the Garston area. Monday to Friday 08:00 - 16:30 The role will involve but is not limited to; - Answering calls - Handling customer complaints - Following up on any queries Immediate start date available. **Job Types**: Full-time, Temp to perm **Salary**: £10.42 per...

  • Customer Service Advisor

    2 weeks ago

    Speke, United Kingdom LFUK Recruitment Full time

    LFUK are looking for an experienced Customer Service Advisor/Administrator to join their clients team in the Speke area. **The start date for this role is Tuesday August 29th.** Monday to Friday 08:00 - 16:30 £11-12ph Depending on experience. The role will involve but is not limited to - Answering customer and client calls - Outbound calls when...

  • Customer Service Advisor

    2 months ago

    Speke, United Kingdom HR GO Recruitment Full time

    Job Specification Position: Customer Service Advisor Location: Speke, Liverpool Hours: 35 hour week / Working Pattern - Rotational shift **Salary**: £23,165p/a We are currently looking customer service advisers to take calls from customers and offer a helpline service, take details assist with queries and problem solve. Role Profile: - We are looking...

  • Customer Service Advisor

    5 days ago

    Speke, United Kingdom LFUK Recruitment Full time

    LFUK are currently looking for an experienced Customer Service Advisor to join their clients team in the Speke area. The role will involve (but not limited to) - To support and co-ordinate the inbound and outbound sales order and customer related workload - To provide after sales and customer support across all territories - Be responsible for the provision...

  • Customer Service Advisor

    1 week ago

    Speke, United Kingdom LFUK Recruitment Full time

    LFUK are currently looking for an experienced Customer Service Advisor to join their clients team in the Speke area. The role will involve (but not limited to) - To support and co-ordinate the inbound and outbound sales order and customer related workload - To provide after sales and customer support across all territories - Be responsible for the provision...

  • Customer Service Advisor

    1 week ago

    Speke, United Kingdom LFUK Recruitment Full time

    LFUK are currently looking for an experienced Customer Service Advisor to join their clients team in the Speke area. The role will involve (but not limited to) - To support and co-ordinate the inbound and outbound sales order and customer related workload - To provide after sales and customer support across all territories - Be responsible for the provision...

  • Customer Service Advisor

    1 week ago

    Speke, United Kingdom CCP Full time

    Are you a customer centric individual who thrives to deliver high quality and efficient customer service? Do you demonstrate an empathetic and considered approach when dealing with customer enquiries? Due to continued growth and demand, CCP has been asked by an established housing association to assist them with appointment of several Customer Service...

  • Customer Advisor

    2 days ago

    Speke, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Speke** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    3 weeks ago

    Speke, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...

  • Customer Service Assistant

    7 days ago

    Speke, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service AdvisorLocation Liverpool AirportPay competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)Contract 15 30 hours per week, plus overtime, permanent, part timeWorking pattern - 2/3/4 set days per week between the hours of 0400-2300Customer Service advisorshave a very...

  • Customer Advisor

    2 days ago

    Speke, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 14 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Speke** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Service Advisor

    2 months ago

    Speke, United Kingdom Pinnacle Group Full time

    **Customer Service Advisor **(2038)****: **Overview**: **Ref**: 2038 **Salary**: £22,000 - £22,000/annum **Location**: - United Kingdom - England - North West England - Merseyside - Speke **Contract Type**: Permanent **Posted**: 06 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Customer Service Advisor

    1 month ago

    Speke, United Kingdom Pinnacle Group Full time

    **Customer Service Advisor **(2038(PT))****: **Overview**: **Ref**: 2038(PT) **Salary**: £14,664 - £14,664/annum **Location**: - United Kingdom - England - North West England - Merseyside - Speke **Contract Type**: Permanent **Posted**: 06 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets...

  • Customer Service Advisor

    2 months ago

    Speke, United Kingdom Pinnacle Group Full time

    **Customer Service Advisor **(2038)****: **Overview**: **Ref**: 2038 **Salary**: £22,000 - £22,000/annum **Location**: - United Kingdom - England - North West England - Merseyside - Speke **Contract Type**: Permanent **Posted**: 23 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Customer Advisor

    1 week ago

    Speke, United Kingdom Speedy Hire PLC Full time

    Job Introduction Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! It’s an exciting time to join the Speedy retail team as we continue to grow, we have an opportunity for a** Customer Advisor** to join our Speedy store based in B&Q. As a part of...