Welcome & Service Assistant

6 days ago

Cheltenham, United Kingdom National Trust Full time

Are you able to work in a team and alone? Do you take pride in providing great customer service? Working within a bustling atmosphere, as part of passionate team, this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

What it's like to work here:Chedworth Roman Villa is not a typical National Trust property. Built in the Fourth Century AD, Chedworth was rediscovered by the Victorians over 150 years ago. Leading the way in archaeology and conservation, Chedworth provides a unique insight into life during the Roman period in Britain. A modern conservation building provides exceptional access to the extensive mosaic floors, hypocaust systems and bath house rooms. A small museum houses a range of finds and artefacts from the villa.

There’s a small team of staff and volunteers at Chedworth, but there’s a lot going on, so everyone needs to work collaboratively as one team; supporting each other to achieve a greater level of success. Your days will vary from hour to hour, moving from operational to strategic delivery.

To find out more, please visit: Chedworth Roman Villa | National Trust

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you if you are:

- Able to work in a team, being flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- Have an understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK

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