Breakdown Recovery Controller

3 weeks ago


Durham, United Kingdom ROCHFORDS GARAGES Full time

Rochford's Garages Limited are recruiting a full-time Breakdown Recovery Controller / Call Handler to join our team.

Due to continued growth of the business we are offering a full time permanent position to join our Control Team, with the potential to progress within the business. The role will be predominately night shift work.

Rochford's Garages Limited offer nationwide vehicle assistance. With a fleet consisting of recovery vehicles, commercial / light service vans and specialist vehicles, we aim to fix vehicles roadside or recover our customers vehicles to a destination of choice. We also use a large network of local agents to assist a wide customer base in breakdowns all around the country for various faults.

**What the role entails**:

- Handling inbound and outbound calls to a wide variety of customers
- Assist in decision making and deployment of jobs
- Operate vehicle tracking software
- Updating customers, ensuring we meet our contractual obligations

**Key Skills**
- Previous experience in a similar role or office environment
- Excellent communication skills
- Professional phone manner
- Punctual.
- Good geographical knowledge
- Flexibility is key

We have grown from a small family business to one of the leading Breakdown organisations in the North East of England. We are looking for people who are committed long term and wish to grow inline with the Company.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person


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