Claims Negotiator
2 weeks ago
**Claims Negotiator - Cash Collections x 2 roles. Hybrid working pattern and Monday to Friday, 9am to 5.30pm**
AX is proud of our corporate journey from our business launch over 20 years’ ago, our mission and service portfolio focussed on ‘Keeping Drivers Driving’.
**A little bit about us.**
Today we are proud to be trusted by many of the UK’s largest dealer groups, fleet companies, and insurers, to deliver software solutions, insurance services, telematics technology and post-accident assistance services to their customers.
We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do.
We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.
With the move to our new corporate HQ at Fort Dunlop in early March, this role will be instrumental in supporting colleague engagement and delivering upon our corporate objectives and company values and ethos.
**Role Purpose**
The role of Claims Negotiator, sits within our internal cash collection Team. It is responsible for the delivery of monthly pledge and cash targets, through effective resolution of motor claims though to final payment.
**What you’ll be doingyour key focus areas**
- To investigate causes of non -payment delays and resolve promptly To review case history of assigned claims, liaising with internal departments as
needed to establish status.
To update the BackOffice system with accurate clear records of discussions had,
next steps and time frames,
To review file, location, and road layout of accident, speaking with client and
witnesses.
if liability is disputed. Consulting with Team Leader over findings and next step if
necessary.
To produce a chronology of events through liaising with Repairers and Insurers if hire
period is disputed, making recommendations re next step to Team Leader.
To reinforce payment criteria set out by ABI (Association of British Insurers) if vehicle
rate or penalty for late payment charge is disputed.
Push for commitment from third party Insurer for payment and making.
recommendations to Team Leader when litigation should commence.
**As one of our Claims Negotiators, you will bring the following skills, behaviours, and experiences to our team**:
- Demonstrable high-volume business to business debt collection experience within a fast-paced target driven environment ideally within a similar environment.
- Excellent verbal communication skills, persuasive and assertive.
- Demonstrable proven negotiation skills.
- Good written communication skills, capturing a clear logical summary of situations.
- The ability to prioritise, recognising importance and urgency and work to tight
deadlines.
- Results driven.
- Ability to work under pressure.
- Able to work on own initiative as well as support team and departmental goals and
Objectives.
- Competent with using MS Office.
- Knowledge of the ABI, GTA (General Terms of Agreement) would be advantageous
- Adaptable, tenacious self-starter who is results orientated
Along with a highly competitive salary, you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.
- Are you concerned you don’t have all the requirements we would like?_- AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work._
- Even if you think your skills and any experience doesn’t perfectly align, your values and core behaviours may._
- Take a further look.you may be the perfect person for us - and us for you_
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