German Customer Service Representative

5 days ago


Teesside Industrial Estate, United Kingdom Nigel Wright Full time

**The Company**:
Nigel Wright Recruitment has been appointed to support a key repeat manufacturing client with the recruitment of a B2B German Speaking Customer Service Executive.The position will be a 12 month fixed-term contract and will be part of a team based at the Company'sTeesside office.
**Role Summary**:

- Complete the order process from receipt of customer orders through to despatch and then invoice
- Pro-actively respond to customer queries, for example order status, order amendments, thereby ensuring a high level of customer service.
- Monitor customer account and/or order book status on a regular basis, resolving problems with potential customer impact, for example credit blocks, delivery issues.
- Follow established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to all Key Performance Indicators, Service Level Agreements and Quality Standards to maximise customer satisfaction.
- Control the delivery process within SAP, preparing associated documentation for goods despatch.
- Ensure all processed despatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
- Create and maintain a close working relationship with Sales Engineer’s, other Supply Chain, Finance and Logistic members

**Person Specification**:

- This position requires a degree or relevant experience in a similar role.
- Fluency in English and German is essential
- Confident in using IT, with SAP experience desirable.
- Flexibility to adapt to a demanding environment



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