Customer Service Advisor

5 months ago


Royal Tunbridge Wells, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for The AA to find enthusiastic Customer Service Representatives.

**Customer Service Advisor - FNOL**

**Location**: Hybrid

**Salary**:£22,322 up to 10% annual bonus

**Contract**:Full time - permanent

**Hours**:37.5 hours over 5 days a week, Monday to Sunday shifts between 07:00am - 10:45pm

**Key Benefits**
- 25 days annual leave
- Free breakdown membership 
- 24/7 GP service
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Dedicated Employee Assistance Programme to support with mental health
- Worksave  pension scheme with up to 7% employer contribution

**You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim.**

**Day to day responsibilities**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

**Desirable Attributes**:

- Understand incoming information
- Make logical decisions quickly and efficiently
- Be Proactive
- Take Ownership
- Maintain Resilience

**Job Types**: Full-time, Permanent

Pay: From £22,322.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: AA2402



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