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Customer Service Advisor
7 months ago
The Launch Group are currently recruiting for The AA to find enthusiastic Customer Service Representatives.
**Customer Service Advisor - FNOL**
**Location**: Hybrid
**Salary**:£22,322 up to 10% annual bonus
**Contract**:Full time - permanent
**Hours**:37.5 hours over 5 days a week, Monday to Sunday shifts between 07:00am - 10:45pm
**Key Benefits**
- 25 days annual leave
- Free breakdown membership
- 24/7 GP service
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Dedicated Employee Assistance Programme to support with mental health
- Worksave pension scheme with up to 7% employer contribution
**You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim.**
**Day to day responsibilities**:
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
**Desirable Attributes**:
- Understand incoming information
- Make logical decisions quickly and efficiently
- Be Proactive
- Take Ownership
- Maintain Resilience
**Job Types**: Full-time, Permanent
Pay: From £22,322.00 per year
**Benefits**:
- Employee discount
- Free parking
- On-site parking
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: AA2402