Customer Service Advisor

3 days ago


Royal Tunbridge Wells, United Kingdom Intelligent Salon Software Full time

**Are you fed up of looking after customers, giving 5* service and getting no recognition for it?**

**WE NEED YOU**

A great opportunity is now available as an industry leader ‘SalonIQ’ in a key role as Customer Service Advisor You will be responsible for supporting and growing relationships with our customers and helping them with daily duties.

**The successful applicant will;**
- Be well organised
- Be reliable
- Be able to work independently or as part of a team
- Have previous experience in customer service (optional)
- Build strong relationships with customers
- Enjoy taking calls and has an exceptional telephone manner
- Able to work in a fast-paced, busy environment

**Daily tasks include**:

- Answering support calls from clients who require assistance and take messages
- Answering live chats from clients who require assistance
- Schedule training with our Education team
- Raise tickets with development team for queries that need looking into further

**Personal skills;**
- Excellent communicator
- Has attention to detail
- Enjoys working in a fast-paced environment
- Confident phone manner and willing to answer numerous phone calls per day

**In return;**
- Full training will be provided
- Flexible work hours
- Full holiday entitlement
- Career and personal growth opportunities
- Be part of an amazing team

**Salary**: From £22,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Quarterly bonus

COVID-19 considerations:
To keep our employees safe we have implemented the necessary safety measures following government guidelines.

Work Location: Hybrid remote in Royal Tunbridge Wells



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